Filpumps Ltd

"Filpumps specced, supplied and installed a borehole water filter package for my new build house. From initial inquiry to final installation they were knowledgeable, helpful and professional throughout. In particular, the engineers installing the system could not have been more professional, supportive and helpful. A great experience."

"Filpumps drilled us a 100m deep borehole for the ground source heating system in our new bungalow in Rora. At 30m, they hit water, but it was going to be too close to the neighbour's septic tank drain to be used. Alas. (We spent £4000 getting a mains water supply) Drilling the hole cost us £6000. Sugplumb put in a CTC 400 heat pump. And we have underfloor heating. Cost of these totalled £13,000 The whole system heats beautifully, 21°C throughout the whole house, no cold spots. Compressor takes 2kw when on, for an average 6 hours in 24. We are so happy!"

"One of the best customer service experiences I've ever had. At every step they let us know where our product was and couldn't do enough to make us happy. Even to the point they (Craig) enquired to make sure the ballast had arrived safely. As we missed the delivery, Sonya arranged for us to be able to collect it from the courier depot, despite being told initially that it wasn't possible. Thanks so much. We'll definitely be using you guys again!"

"Because I'm in sales myself and have been for years I'm naturally very judgemental & critical of sales staff. On my recent visit to this store when I didn't even know what I was really asking for , I received top quality service from the staff, not only answering questions that I'm sure they thought were silly but purchased with the confidence that everything was correct and it would fit. Well done folks keep up the great work, and it was great of the 'bossman' even to come out and talk me through it when he could have easily just sat in his office! Would highly recommend. Well done, Jim"