Vine Medical Group Forest End, Waterlooville PO7 7AH

"Should be called “go die quietly medical” I will be attempting to change a doctors surgery. You can only book routine appointments at 2 pm weekdays, if you attempt to book any later, they run out of slots and you have to try the following day. “Computer says no” approach. You are supposed to deal with medical professionals and get assistance, instead being told to submit online enquiries only at certain time each day. Have been trying to book appointment all week and they are running out of slots! Shocking service and don’t know how they are getting away with it, gets worse every year"

"Have always received good care when required by a variety of professionals. You must have access to a car or good public transport as they are spread accross a few sites. You can wait a while for routine appointments, however that's true of all GP services now. Same day care has never let me down, I have always managed to get an appointment for either myself or my children even if I've needed to wait a day and the reception team are always compassionate and respectful. For a stretched NHS, I think Vine medical group cope well. Gone are the days of seeing a GP or nurse when ever you want, but they are available for when you really NEED them."

"Absolutely dreadful service. After a recent appointment a GP advised that I needed to be referred to a specialist on the NHS. The referral letter has been written and sent to the relevant NHS department. I asked a for a copy of the letter since I am going to see a consultant privately. I was advised that although the letter has been written and is on the system, it can take up to four weeks for the surgery to email it to me as it is in a queue. Four weeks to attach an already written document to an email and send it to me seems very unreasonable!"

"Dr Laurel Grosvenor is an excellent GP. Despite the winter pressure, Dr G raised an urgent USS referral for me promptly. I was able to get scanned in 2 weeks. The result was then discussed with me via telephone the day after the scan. Outcome was explained to me clearly, treatment prescribed and emailed to the pharmacy same day. I am so impressed with the service I received. THANK YOU Dr G!"

"I was told to ring at 2pm to get an appointment for my 2 year old. I rang at 2:01 and was on the phone for an hour. It then hung up on me and I was taken to the back of the queue. I went to the GP surgery and asked what had happened and was told that the system cancels the call if you have been waiting too long. Any person with common sense would know that this is not right and needs to be fixed as a priority. It’s not fair on patients and it’s not fair on staff who will have to deal with upset and frustrated patients due to the flaw in the system."