Oaks Healthcare

"When ring the number and dial 1 for emergency appointment automatically hang up the call and this is like that for the last 50 minutes. How can I get in touch with my GP when it’s an emergency? Two hours slot every day in the morning it’s not enough to get hold of my GP. I struggle every single day with headaches and pain. The only time my phone call would be answered is in the afternoon and the reception will tell me to call in between 8am-10am but during this time my phone calls are never answered. This place shouldn’t operate as a GP practice. You don’t know and don’t care how much I struggle daily!!!!!"

"This surgery has had times over the new year and January where there are zero doctors due to sickness. Wait time are 8-9am most days on the phone. I have had no success in being seen since last Summer and not has my toddler. We believe from other locals that other surgeries are less effected than oaks."

"Awful service. Receptionist staff are extremely rude and unsympathetic. The staff don't take responsibility for their own mistakes or the practices mistakes resulting in delayed treatment. Their lack of online system means that when there is an issue, you cannot get in touch and speak to the right people to help fix it. The only way to get in touch is by phone and after you've waited an hour in their phone queue and been passed to various people, you then get hung up on and the only thing you can do is phone again. The issue isn't even a mistake on my part, it is theirs or their online system recording incorrect details and it is impossible for me to be able to get through to someone who cares and who has the ability to resolve it, and now because of their poorly trained receptionist staff, treatment has been non existent resulting in having to call 111 or visit A&E when this would have all been avoided. If you are unlucky enough to have any kind of technical issue with your details on their system then unfortunately nobody will care enough to be able to help as they are over run with patients and they cannot wait to kick you off their GP list."

"Every time my family or I need an appointment urgently we get seen very promptly. Less pressing issues are resolved by a telephone consultation, I can't fault them. My children's issues have always been taken seriously, and treated with kindness and compassion."

"I requested pain relief for ongoing problems, pain relief I have had before, to be told my request had been declined by 'the prescribing team' whoever they are!! I was then told to book a telephone consultation with my GP. She was not available on her day of consultations as she is the duty doctor on call. Told I would get a call from the physio dept. Never got a call , I have now had 2 telephone consultations with physics, still no pain relief. I have now been given a review consultation with another GP in 2 weeks time!!! Do I have to go crawling on my knees to get the help I am requesting? I can see a nurse face to face, why not my GP, oh yes, because she only works 2 days a week now"