Spire Portsmouth Hospital

"I wish I could give less than 1 star. Service is horrible, I wouldn’t recommend here atall. Let’s start with booking an appointment that was stressful because we booked an appointment to see a surgeon and we weren’t on the list despite the fact we had already paid for the consultation fee and confirmation of payment sent to me. Then on the surgery day we were told it was ok to come in at 9am, we got there on time and was made to sit at the reception till past 11 o’clock till we could be called up to the ward. I couldn’t go into the ward with my sister, why did I decide to go private and paid cash if I can’t enjoy the luxury of having 1 family around before my surgery. Their reason was that ohhh it’s a busy ward. It would have been better going to NHS that spending this money. All in all stay away it’s not worth spending so much to get this horrible service."

"Disgusting service! The only best part was my partners Consultation! Got sent a quote for my girlfriends surgery payed it in full to be told it was in fact the wrong quote had been given!! would be issued with a new quote thinking it wouldn’t be much different to be then sent a quote which was £2000 dearer!!! Asked for a refund they said 3/5 working days it’s now been 10 working days still no refund!! Wouldn’t recommend a local company!"

"We are covered by insurance. you cant get anyone to answer phone calls, they send you spurious bills as they cant get their admin right, cancelled appointments, turned up and the consultant wasn't even aware. I can understand if this was a free service but to pay for it and still have this level of service is a bit ridiculous."

"Absolutely first class treatment by Mr Harvey when after trying for 3 weeks to get through to my GP surgery without success. Within the space of a week I had my consultation, MRI scan and diagnosis. You can't ask for more than that. Thank you very much Mr. Harvey"

"Very disappointed. Had my operation here which went great and I’m glad for that but the service and overall experience was terrible. They told me to come at 6AM that I’d be first but then they reversed the list without telling me so I waited 5 ours after waking up at 3AM coming from London before my operation. For how much you pay I was expecting a more modern room and better food to be honest. Finally, hidden charges are always there. Had to pay £170 for a follow up after my surgery with my own money, no one told me that the follow up to check for healing had to be paid. That’s insane. Go to another hospital."