Get The Label

"Charged over £5 for a refund for a pair of shoes which were too small, after having paid £3.99 delivery charge. I will never buy from you again. It's quite normal to have to return clothing or shoes bought online, as they can't be tried on. I've never been charged like this before with any other online clothing store and I'll stick to more reputable and fair sites in future."

"Absolutely shocking customer service!! Ordered through Amazon so they don't want to know. Avoid this company if you think you may have to make a return"

"Would leave zero starts if I could. Paid £3.99 delivery for something worth £11.99, had to pay £5.50 to return it, so basically paid nearly £10 to have nothing! Who even charges returns anymore?!? Do not buy, unless you're sure you're going to keep"

"I had to return a pair of shorts as they were too small. So I followed the instructions online to return them and paid to return them via Royal Mail. When I took them down the sorting office I was told they don’t take them and was told to post it in the post box. So be carful if you need to return items and Royal Mail have now lost my parcel and I can’t get any kind of refund! I’m annoyed at get the label because I’ve done what the website told me to do and it seems they don’t care about their customers items being lost!"

"Their return system is a joke. You have to pay nearly £5 using their "intelligent returns" system if you want any of the remaining money back. In case you didn't know, this actually goes against the Consumer Contracts Regulation (2014) which should allow customers to get a refund for the price of the returned goods and the postage costs they paid."