Co-op Food - Southampton - Nursling Street

"I have to agree with Tina Felix on this one. They racially profiled customers, which is a shame. I was staying @ the Premier Inn round the corner and popped on to pick up some essentials. Wouldn’t go here again. I’d sooner go to the Lidl, which is a few miles down the road."

"One star to much Arrived at 21.40 brought some beer and wanted to purchase some scratch cards. The rude lady in her late 50's refused to sale us the cards saying the scratch cards had already been counted. Her unfriendly stare and attitude towards us was very unnecessary. She has let the store down and needs a lesson in customer service and manners"

"All the workers are lovely and polite except for Sue. Very rude and miserable and could do with an attitude change, she makes you feel like you're an inconvenience to her day. This individual let's the team down."

"Racially profiles customers and refuses service. On the 19th January 22, just after 5pm I waited in the queue and watched three customers in front of me purchase alcohol, NONE of whom were asked for ID, one of them was clearly in their 20's. As i approached the cashier, who was approximately 55+, I placed my items on the desk and I said 'just these please' to which she said 'are you talking to me?' which I confirmed. She then asked if I have ID for the two mini bottles of wine I had amongst my items... I am 38 year old woman. I find it implausible she'd legitimately consider me 25 or younger. I politely told her and said I don't routinely carry ID around with me as no one asks me for it... She retorted 'I've asked, you don't have it, I can't give it, I can't serve you, you can ask my manager instead to serve you'. There was no one 'single sorry for the inconvenience, we have to ask' etc, she was being purposefully affronting. The manager was on the next till, I waited and asked if could then purchase. The manager was incredibly apologetic and said because her colleague had asked she shouldn't overrule her, as policy. Now I completely understand this response is a policy, having worked retail myself. However, asking me to go to the manager for service knowing full well she'd reject me due this policy, appeared clearly as an exercise to belittle me whilst she looked on. I am offended and insulted by the first cashiers attitude towards me and the reason she asked me for ID yet failed to ask customers before for me purchasing alcohol, especially the one that was younger than me. The only difference that was clear to me was they were white and I clearly am not. The cashier had no fear of consequence behaving like this in front of her manager. It's was an upsetting experience and I am quite shocked that Co-op allow such behaviors to be common place in their stores, so blatantly in front management."

"The gentleman serving behind the post office counter today is one of the rudest people I have ever met. He was away from his counter for quite some time and there was no notice to say "Back in 5 Minutes" the counter was open and bags of money laying on the rear counter. When he eventually arrived at the counter he started by telling me that I should have waited at the "please wait here sign". I told him that I had waited there for some time when I arrived 10 minutes before and that I had asked at the front desk about the post office service, it was some time later when another shop assistant sent for the counter clerk. He then called me a liar and informed me that he didn't like my attitude. There was no apology for keeping the customers waiting. I would recommend anyone using the Coop not to use the post office counter here. I only selected 1 star on the review because there were no minus stars. I would recommend the manager provide this individual with some customer service training."