Domino's Pizza - Chichester 5 Terminus Road, Chichester PO19 8EL

"Ordered a Texas BBQ with extra/double cheese. Pizza turned up with barely a shred of cheese on it. Called to complain and was asked to email them a photo and call back in 5-10 minutes, which we did. The lady on the end of the phone checked the photo and said because they could see “a little bit” of cheese, the order wasn’t wrong, they wouldn’t replace it, but we could have a £5 voucher. This wasn’t acceptable. We wanted to return the original (untouched) pizza and receive a replacement, because we were hungry and this was supposed to be our dinner. They said no and said we could speak to a manager. Male manager repeated the comments of the female member of staff, but initially said he couldn’t send a replacement due to stock and supply issues. He then changed his tune and said they could manage a replacement if we wait 2 HOURS! Again, this was unacceptable, because it was not our mistake and our order should be prioritised. In the end, it was a £5 voucher (to cover the cost of the nearly £24 pizza we wouldn’t be eating) or a 2 hour wait for a replacement. Here we are waiting, despite a photo proving the mistake. Absolutely terrible customer service. We won’t order again. UPDATE: After waiting over 2 hours we called back…the manager never put our replacement order through and then left! We’ve been treated like liars and with zero respect. We’re both disgusted. We were offered a £20 voucher from another “manager”, so we are stuck out of pocket and without dinner. Outrageous customer service. Don’t bother ordering from them."

"Very poor customer service. We ordered 2 pizzas and 2 sides this evening. After waiting for over 1.5 hours, our food turned up, to the incorrect address. The food was sent back to dominoes courtesy of our pleasant locals, but then sat at dominoes in chichester until we travelled to the branch ourselves. Once there we were greeted by a welcoming initial member of staff, but when asked for a discount due to the 2+ hour wait, a fresh member of staff was summoned. From this point we were rudely dealt with by a very repulsive member of staff who emphatically refused a discount. We then took our cold pizza home, to find it was the incorrect order. Appalling."

"Really poor delivery service. They went to the wrong address quite far away then took the pizzas back. We had to collect them and they lied about why they couldn't deliver blaming the customer. Once we got them home they were missing items we'd paid for and had the wrong pizzas. I'm using Papa John's in future."

"Shocking. My son got back with pizzas and there was hardly any topping on them. The meatballs were missing from one, and the pizza had lots of raised bits with nothing on! The told us to send a photo. We did. Then they asked us to ring back, we did. Then they said they would remake them once they got the email. We asked if they were definitely going to be remade and we're told yes, once email has been checked. Then another 15 minutes to ring back as they hadn't opened the email. My son left to take the other ones back as we are half hours drive away. Then when he rang they said they weren't going to remake it. We're now left with 2 large cold pizzas they told us not to eat, with next to nothing on it. Awful....Would not recommend."

"Would leave zero stars if possible! Staff rude and absolutely useless! Took too many orders on a Friday and just couldn’t cope! waited 1.5 hours in the store for pick up even though told to collect!! Manager Lily rude and sarcastic!! Avoid this place! Also a long curly hair found on one of the pizza!! This place needs looking at!!! Disgrace!!"