V12 Sports and Classics Newcastle-Under-Lyme

"We went car shopping here yesterday and have to compliment the fine customer service skills that Jack provided. It's nice when you get treated well and the representative really knows the cars. If you're looking for your next car, recommend both the store and the service. We will come back soon!!"

"Amazing experience! Jack Risso was super professional and personable. I had doubts on my way from London but his expertise and time to aid me made my decision easy. Great service and I'm happy with the product"

"Appalling after sales service! I bought a vehicle in May and immediately spotted an issue. Sent by them to one of their recommended garages who diagnosed even more issues. VERY slowly a couple of these things have been rectified but over six months later, one of the issues remains unresolved and now I am getting no response from them. Interestingly, shortly after I bought the car, a review appeared on Trust Pilot from someone with my first name, living in the same part of town as me, and having dealt with the same salesman. I can assure you that I did NOT post that review. I assume their tactic is to make things so difficult that customers eventually give up. Well done V12 - you win! I no longer want anything to do with you. You now have a customer who will NEVER return and will NEVER recommend you to anyone else!"

"The company will not accept vehicles back for refund if purchased outright for cash. Be warned sold as seen vehicles. Only credit transactions are protected with the 14 day return to base promise. The vehicle received no basic service prior to sale, the last being in 2020. However V12 state it's not necessary. The vehicle I purchased is subject to a safety recall which the company failed to disclose. The vehicle has been inspected by the AA however multiple faults exist on the vehicle both within gearbox and rear suspension. The AA are reviewing the quality of the inspection. The company appear uninterested in anything more than getting you to purchase whilst pushing extended warranty,which in my experience should be of benefit."

"Recently purchased a car from Alex here at the garage. He made the process so simple and was even allowed to take the car home that day! Received great service from Alex, and the team there are very friendly. Really pleased with my new car."