Abbey Veterinary Group, Chaddesden

"Took my cat today (5th March) as an emergency as she had a problem with back leg. Didn't know if it was fight or maybe clipped by a car. The vet was absolutely amazing! So kind and problem solved. Can't rate them high enough and the two ladies on reception were also amazing. Thank you everyone"

"We have just been seen by DG I'm sorry I don't know how to spell his name. We was seen as an emergency for a 7 week old very poorly puppy, he was absolutely amazing, honest and thorough. I take my hat off to him, working unsociable hours and being so caring. Receptionist was also very helpful and courteous. Pricw was also very reasonable. Thankyou for your time, from the hanley family, and pink and the other 7 puppies you took your time to check over."

"Excellent care when my dog suddenly took Ill. Highly recommended. Thank you to the receptionist and Tamsin for your care and empathy."

"Generally it's ok, we've been taking our two cats there for many years and have never had any major issues or reasons to complain. Everyone is professional and some of the vets are genuinely really nice people. The only real problems are the text message/email reminders for medication....you might get one...you might not and the costs, I'm not sure how expensive other vets are but Abbey seems to be very expensive."

"I've been going to Abbey nearly 20 years, during which time I've had both excellent veterinary care and in the past, in hindsight, some inexperienced vet care.Theyve also had thousands in veterinary fees from both myself and Petplan. The reception staff used to be amazing and nothing was too much trouble. You could always speak to a vet. There have been errors in both drug requests and treatments over the years, which I have always taken in my stride and tried not to complain about, as nowhere is completely perfect and the staff were lovely. I've had a call from the Clinical director, Catherine today, actually accusing me of "abusing" their staff when it is they who failed to call me back TWICE in a week. Which arises from me handing an insurance claim form in, whilst in a rush to get to a hospital appointment and asking if I could claim the £7.50 charge back, that their vets charge for filling in the reverse of every insurance form and if not, why was that? I also rang to make a complaint about the lack of contact re above as I have a dying cat and was told out of the 4 senior people in the office, none were available to speak to me.When I questioned the wisdom of that decision the receptionist I was speaking to got increasingly uncivil. Apparently that is " abusive". At NO stage have I " abused" any of your staff, I haven't sworn, called anybody names or called into question their ability to do the job. When you then say I am the common denominator in a couple of staff complaints, both of which have been in the last 2 weeks, I'm not sure how that is relevant? I could easily turn round and say the same about your organisation, as in over 30 years of dealing with vets, veterinary hospitals and hospitals on a weekly basis, no other organisation has ever complained about me. My cat is dying and I am currently on high dose chemotherapy and antibiotics as I'm also fighting for my life. I expect respect for both her and myself, something which your organisation no longer offers. Teaching your staff to deal with either of these should be key to any organisation, something which you have undoubtedly failed at, at every turn. So, at age 50 , I have been for the first time ever in my life, told I'm rude and intimidating by an organisation. After the Clinical Director left me in tears, I told them I would take my business elsewhere. Within a few hours, I was registered elsewhere, no problems. In answer to your automated reply below, I've already tried to complain. The above is what happened when I did!!! Disgraceful way to run a business. AVOID."