Smyths Toys Superstores

"Came into the Salisbury store today to purchase Christmas gifts for my kids and I was refused sale of these 2 items because I was apparently “just in the store with my mate that had been refused a sale for whatever reasoning.. I have no clear idea of whom this friend could have been!! I feel like I was severally miss treated and verbally assault by the members of staff Aiden And whoever was watching all of this rather than try and give a positive idea to the situation. Will not recommend to anyone wanting to visit or purchase anything from salisburys store Also very confused to why they would not let me purchase their item they have for sale on their shelf’s… I think there is defitenly a bit of In store staff profiting off the business and what items you sell to “ customers “ and the ones you want to keep for yourself when you get off shift."

"We visited the Salisbury store on Sunday 23rd October, with the intention of buying a baby travel system, and were extremely pleased with the service we got from Sophie. She was extremely knowledgeable and friendly and took the time to demonstrate how to assemble the systems thoroughly, and answer any questions we had. She is a credit to Smyth's Toys. Thank you Sophie."

"Absolutely digusted by the poor customer service at this store. Not only was I ignored to begin with, I was then greeted by an unenthusiastic member of staff who Needless to say was incredibly unhelpful. A toy shop should be a fun and customers should greeted with outstanding customer service not a grunt! Come on Smyths buck your ideas up!!!"

"To be honest this store was very busy I did not like it very much at all. I was after Pokémon figures to go with my Pokémon toy collection but they didn't have many varieties and I found there stuff very overpriced for what it is and very flimsy witch means cheap plastic That can break easily. I did buy a Pokemon puzzle and a Autistic fidget toy to help my autism but when I got home the paint work started coming off it so I just threw it in the bin. But I love the Pokémon puzzle. I won't be buying any of there stuff again. Toys R Us was cheaper. I wish they could bring Toys R Us back instead of this store. They only had one person serving at a till and we have to call her over for us to get served. I won't be returning to this store again I should just stick to (EBay) and (Amazon) and that's it. Hopefully Toys R Us will be back one day"

"A big shout out to Keong, second time in the last 6 months that he has given us his time and expertise. Not being a gamer it’s difficult to know where to start when buying products for my sons XBox. Nothing is too much trouble, honest and great impartial advice. Really friendly team which is why we make the 50 mile round trip. Well done guys keep up the great work and brilliant customer service.11/10"