Ernest Jones

"Looking for a bracelet for my wife's birthday. Staff are helpful and always worth asking about their best price."

"Very attentive staff not such a great selection of semi precious stone jewellery"

"My wife and I bought a pair of cufflinks from this place as a gift to my father. However when it arrived at the store, it looked very different to what was shown on their website. The diamond was dim and much smaller than what's in the photo, and the box also had patches of paper scraps and damages. We wanted to return it on the spot but was told by one shop assistant that we have 30 days return window so we can think about it. We accepted this suggestion which turned out to be the biggest mistake we made. After a week of searching and browsing we made up our mind to return the cufflinks as there are much better options elsewhere. However the manager declined the return request, claiming that there are so many scratches on the cufflinks that she won't be able to sell it to the other customers. Ironically, we have never ever taken it out of the box since we took it home. As I said that, the manager stated that all sold goods are inspected by them and if it was like this (i.e. so many scratches) at the point of sale, they would have never sold it to me. Immediately the exact shop assistant who suggested to us to take the cufflinks home pointed out that she saw us checking it when we took the cufflinks. This was such a shock to my wife and I thought that the so-called "scratch" were the intrinsic nature of the material or design, because it was inspected by the shop assistant at the point of sale and no red flags were raised. In the end, the manager insisted that the return is not possible and I should take it up with their customer services. Most certainly it would be hard for us to get the money back since I have no proof that the cufflinks were given to us at its present state and it would their word against ours. I would strongly advise everyone to avoid EJ given their disgraceful practice. Moreover, if you want to return something, return it on the spot so you won't go through the same drama we had."

"Hi I went there I gave my watch to them for repaired they did not do anything not even her behavior was really bad I was really very disappointed moreover I have insurance of my watch when I bought it , on that time they said you will cover any damage at all but now there are completely changed , and I asked her why they are taking so long employ said that I don't know , if you all agree with me please help me and we will take action against them."

"Most disgusting customer service I have ever experienced! I went with my Mother’s friend yesterday and she was looking for some jewellery for herself. The shop-floor was only manned by one man until the manager came out and served us. Not only was she rude upon the initial greeting but was too lazy and stubborn to even check prices for the items my friend was looking to purchase. Was evidently frustrated and expressed this with her colleague. Had zero patience and makes me question her position in power. Absolutely horrible customer service and would never buy anything from them!"