DFS Measham

"Update: it is now March and these issues are not resolved, I'm constantly chasing the branch manager for some kind of resolution as 2 visits from the "care team" have been unable to rectify the damage from our damaged sofas delivered in December. The complaint is passed around as apparently everyone goes on annual leave and I have to begin again, resending images I've already sent.. Far too many calls and emails made to the branch and main DFS customer services who just do not care or want to resolve anything. Trying to escalate but told I cannot. Asking for their complaints policy but it's never provided. We repeatedly have to remind them of our consumer rights. ----- Delivery drivers refused to assemble, as apparently they are subcontractors and not trained? "Delivery and full install" is paid extra on top of sofas so why is this subcontracted to people that can't do it? What has been delivered is damaged and dirty. Black stains, ripped and scratched. Upgraded to easiglide but they are also missing. Can't get in touch with store or customer services manager who is on holiday. Was told someone would be out to fix it today, waited for a call that never came, then we were told no one is coming today. Could build ourselves (though this would apparently void our warranty) but parts are missing so lounge is full of parts of sofas with no where to sit. There is nothing we can do. Terrible service and delivery. Wish we'd bought elsewhere. Praying it is sorted before Christmas!"

"Really poor experience using this store and DFS. Order placed over 2 weeks ago and issues with order glitches and finance means my order has not even started production yet. Multiple calls to customer services to resolve. Promised a 3 days resolve and I’m still the one chasing. Awaiting order cancellation"

"Excellent service! Kate the sales rep we dealt with was fantastic. She gave us excellent advice, had great product knowledge and was able to answer our questions and offer advice without it feeling like upsell. All round great experience and we are now looking forward to taking delivery of our new sofa and chair."

"Absolutely disgusting service. Ordered furniture at the end of July for delivery at the end of October. They called me 5pm Friday after my furniture had been removed as delivery was scheduled for Saturday. No reason was given as to why there was a delay. We are now into 6 weeks of delay so cancelled the order nearly two weeks ago and still not been refunded the money. Staff at Measham office and head office are really poor they have no idea of customer services"

"Great stock, friendly staff and a clearance section (albeit slightly hidden). Sofas have become tech pieces and they have stock, clean and pleasant, never too busy on the times I’ve been but busier on holidays and weekends, small but adequate car park and easy from towns like Burton and Tamworth"