iCars (Swadlincote),

Swadlincote DE11 9AZ

"Booked a taxi, was 5 minutes late - as I was due to attend a blood test i called immediately. I was then told that my taxi had been cancelled due to a ‘system error’ and I would have to wait at least 10 minutes for another taxi (in addition to the 5 minutes it took for them to give us the same reason they gave at the start of the call) I missed my blood tests and had to reschedule. I had also booked time off work to attend the appointment. To round up, missed work, missed blood test and I now have to await a refund because of this ‘system error’."

"Booked taxi for 7:30 to start work at 8am (a 10-15 min journey but added extra time to allow for traffic / late arrival) taxi did not arrive till 7:55. Called taxi base at 7:38, spoke to the rudest man who clearly hates his job, I asked where the taxi was, he said it would arrive in 3 mins (this was a blatant lie as I could see taxi was actually picking someone else up at the time!!!) called back at 7:48 and spoke to a nicer gentleman, who deserves better than this pathetic excuse for a business, he was a lot nicer around the whole situation but still did not offer an apology. Driver then eventually arrived 25 minutes late and again, did not offer any apology whatsoever. I had been told this company was better than rival alpha - turns out both are absolutely awful and I will return to using Burton based 510 as I recommend everyone else does too."

"Booked my airport transfer about 6 weeks before. When arriving at the airport I was asked by the driver abruptly if I was at the agreed meeting spot and to be ready for him despite me waiting for him for 5 minutes. When I got to the driver I was accused of not paying a £35 deposit I’d already paid 6 weeks prior. He preceded to quiz me on who I had paid before I had to show him my bank statement as proof of payment. Without apologising he then told me sometimes people that operate the phones take the payments for themselves and don’t tell the drivers. Either way the bloke was pretty rude so I won’t be using iCars again."

"Asked for a few taxi's from here as my car died and they never told me they arrived at my house, and left. Also a few times they were not on time at all"

"Pre booked taxi for 07:30am, taxi did not show up, several calls to the office where I was fobbed off with multiple excuses - the call handler even told me that the taxi was outside my house - it wasn't. Taxi finally turned up at 8am - making me late for work. No apology from Icars - will never use again and would discourage anyone from doing so too. Would rate minus stars if the option was available. Abysmal service and attitude."