Eastfield House Surgery

"Very disappointing, very bad service from the reception. Beware that they discriminate against people complaining and they send threatening letters that they will kick you out of the surgery and all this instead of apologising for all the inconvenience caused by their behaviour and service, really outrageous. Breach of your personal information asking questions about your health in a detail manner by the reception stuff without being medical professionals even, threatening that if you don't answer their questions on your personal health you won't get an appointment. Receptionists assessing again without medical training whether you need an urgent appointment or not or telling you to phone 111 because there is no appointment. Calling at 8 and 12 o'clock sharp for a week and still not getting appointment. Requesting call from the GP because they were unable to give me appointment and arranging this after a month when it was regarding an extention of sick note and therefore risking my job. Unable to send me the sick note via email for 2 weeks and after talking to 3 different persons at the reception. Hang rudely the phone up on me. Pretending that they don't understand my accent and my English so basically discriminate against foreigners so very insulting and disappointing and not a single apology."

"how can getting repeat prescriptions for stuff I been using for decades, for eczema that is going going anywhere; be so difficult. Also, dont expect call backs to complaints left for the Practice Manager when processes dont work."

"Absolutely awful. Doctor decided I needed to give them more blood pressure readings but didn't inform me. Their resolution? Cut my diabetes meds in half just in time for christmas! Receptionists are rude and condescending, and will call you a liar to your face then tell you to leave with a smug grin when you rightly take umbrage. Lady, I'm just trying to manage my blood sugar, it's not like I'm trying to obtain methadone!"

"5 stars for the Dr's and nurses but reception if I could zero stars I would and as for the telephone message if its an emergency ring 999 who the are you going to call otherwise GHOST BUSTERS??!! Reception ask you what your problem is and I have to say being an all female Reception team as a man sometimes it's very embarrassing for me don't get me wrong I'm not a prude but come on let's have some men to talk too about men's problems!"

"Called on the 8.07 h11.08 to book an appointment as new patience in the clinic. Very rude person answered on the phone, keeping interrupt me and saying that, for as much I wasn't feeling too well and need a visit to change a medical prescription, this wasn't an urgent matter so the earliest for a call from a doctor would've be on the 27.07. Having no other choice I accept. Today after having received NO CALLS (time was suppose to be between 8-12.30) I call back the surgery to be informed by a very nice and polite lady that I have no reservation for any visit/call. She promptly booked me a call soon but I WAITED almost 3 weeks, asking day off at work and get stuck near the phone all morning, for something that has not even been registered, so didn't exist. Absolutely disgusting. Never had such a disservice elsewhere. If is possible to trace the person that answered me that day I will send a formal complaint."