Furniture Village

"Absolutely shocking. Placed an order over £3500 - wrong material delivered in our footstool, as well as the wrong leg colour in all 3 pieces. Mistakes happen but it’s been 6 months of calls back and forth and still no resolution. You walk into a store and they go above and beyond to close the sale and then couldn’t care less. The resolution team don’t want to hear and just talk over you. I hope this review saves someone from buying from Furniture Village; my experience of their resolution team has been absolutely awful, it’s taken so much of my time and I’ve found them really unhelpful and rude on numerous occasions. The £2k sofa cushions are really uncomfortable (they didn’t have the traditional ones we picked in the show room) which is a personal opinion, but they won’t let me purchase the scatterback cushions for our suite separately as apparently ‘they’re not sold separately’? Moreover, I still don’t have what I ordered in the first place, and there’s been no acknowledgment of any error on their part. Please don’t reply to this asking me to send you an email as you’ll only ignore it like the rest of the emails I’ve sent over the last 6 months."

"Peeling leather on my new leather sofa after 8 months of purchase. After sale Customer services was terrible and refused to repair it. I paid extra for the Guardsman insurance but they blamed the company and said it was a regular occurance. Leaves me with damaged Furniture. Please stay away from this company."

"A really good selection of high quality furniture from leading brand names that is very well displayed in their large showroom. The staff are extremely knowledgeable and helpful without being at all pushy and leave you to browse yourself having introduced themselves and offered assistance. Much better service (and quality of items) than a certain 'destination store' that we used to use but which has now significantly deteriorated. Highly recommended."

"Great showroom and great choice of sofas etc. Purchase experience not great. Went in, knowing exactly the sofa we wanted and the colour from doing our research (salespersons dream if you like). The original salesperson we spoke to was going to see if there was an offer on the sofa and call us - never did. So we went back when we were able to about 3 weeks later. We sat in there for about 15 minutes waiting and no salesperson came over, (hearing a customer in full complaints mode about a poor quality product and lack of communication was also off putting) they were sitting at their desks or chatting amongst themselves. When we sat down with the salesperson, we said we had been in and hadn’t heard back and they didn’t seem interested. It was very much that we felt we’d inconvenienced them a bit. We purchased the sofa because it was the one we wanted, really disappointed because when we helped a family member with their purchase and the experience was exceptional (hence us going back), they chatted through everything so clearly, helped them with everything and even made them a coffee."