Top Cars Danehill, Earley, Reading RG6 4UW

"Used to be my go to taxi service. They were always prompt and their appnused to work well. I don't know if they are short staffed or what has happened but even when a cab is booked a day or several hours in advance we have had last minute cancellations due to lack of drivers (wouldn't be an issue if they cancelled at the time of booking). Also whenever phoned, they now seem to be fully booked too. So.....until things change, I can't recommend this company right now."

"We hired a taxi from Reading to London Heathrow airport the day before we departured in the very early morning at 6:45am. However when at 6:30am the driver called us said he was in our destination London Heathrow airport, we are so confused and we hired the taxi from home to airport but we are 100% sure they changed our journey reversely, because in their app it asked 'where would you like to go' we absolutely selected LHR but we definitely never ask to go home when we are home, as the departure from is automatically selected by our current location like at home, we have no choice to select from LHR to our home in fact using their app. Then we were in a rush and they asked us to book another taxi from Reading to LHR and we did, that means we paid almost double money ₤120 just for taxi from Reading to London Heathrow airport. We are pretty sure their administrators changed our route reversely and they firstly deducted £56 from our credit card, and we then paid another £60 to the real driver who sent us from home to LHR in the car when arriving LHR. What's worse is they also never sent us a confirmation email for the journey once we booked the journey one day before we departured, but when we chat with them when we have been to the airport to express our angry and concerns, just after the chat they sent us a confirmation email while we have arrived in the airport after the double pay, it's really cheating and disgusting! We asked for refund but it was rejected it's unfair we paid double money for single way, we should capture the screenshot for the evidence we booked the taxi from home to LHR but we haven't we are so regretful, but when we checked the app they have changed our journey reversely. So they can easily change your journey reversely without letting you know, without confirmation email, but when time comes they tell you the driver is in your destination, and you have no way in order to catch the flight you have to book another right journey from home to airport. That is so ridiculous I doubt this company is a fraudster and they steal money from travelers in this way. So avoid it every travelers!"

"Used taxi service, accidentally paid twice (once on booking, once in person). Kudos to Trevor for calling me, pointing it out and rectifying. Great app - can’t fault, just book well in advance."

"We used this taxi company for the first time last week to drop us off to Mercedes Benz in Richfield Avenue and must service we received top service from top cars - a very clean car was driven by very polite and professional driver. Very competitive price on top of it. Highly recommended and it will be much first choice when booking a taxi next time. Thank you."

"I used Topcars a couple of weeks ago for a wedding late on in the evening. They were really efficient and were were very reasonable. I unfortunately dropped my keys in the taxi. I rang them the following morning and they were on it straight away. I was in contact with Khalid and he had the keys posted out to me really quickly. They were really professional and understanding. Would recommend going forward. Thanks again"