Rose Street Pharmacy

"Extremely rude pharmacist tonight when I went in to collect an emergency prescription(ventolin inhaler) which I had a referral for from 111. I was told I would have to pay for my prescription as it was an emergency. I explained that I have an exemption and I do not pay for prescriptions. His reply was ‘well it’s up to you’ whilst hiding behind his computer. I insisted I wasn’t paying and yet again, a rude response. Absolutely no customer service skills. After getting very frustrated, I was told to show a bit of gratitude! I pulled up the NHS website on my phone which clearly states if you have an exemption, this also applies to emergency prescriptions. He was extremely unhelpful and rude. I did finally get my prescription free of charge as he magically found ‘a way around it’ I will not being going back!"

"I'm a new customer, I don't really have any problems here. There was just a bit of a shortage just after Christmas, I think theyre extremely busy and that might be why the rating is so harsh. But if you come during quieter times it seems fine to me."

"I just went to buy a cream antibiotic for my eye they were 2 women at the till, they were not nice,I asked how to use the cream because it is my first time with this issue and they reject to tell me. They told me to look at the instructions and when I looked it says follow your pharmacist's instructions. I cannot because they did not wabt to assist properly. I found them quite rude too."

"Awful service from the pharmacist here. Do not recommend. Have had nothing but bad experiences since I started going here after covid. Would recommend absolutely any pharmacy over this one."

"When you make any purchase from this pharmacy check the expiry date before you make a payment, as their stock can be old and may only have a short shelf-life, ie three months before the expiry date! Once you've made the purchase they will not replace the item. Staff condescending and rude."