About Charnwood Surgery
Charnwood Surgery is a leading medical institution located in the heart of Derby, United Kingdom. As a trusted healthcare provider, our team of experienced doctors and healthcare professionals strive to deliver the highest standard of care to our patients.
Conveniently situated at 5 Burton Rd, our practice is easily accessible to patients in Derby and the surrounding areas. Our state-of-the-art facilities, along with our dedicated team of professionals, make us the go-to destination for patients seeking medical attention.
Our practice offers a comprehensive range of services that cater to the varying health needs of our patients. From general consultations to specialized treatments, we are equipped to handle a wide range of medical issues.
At Charnwood Surgery, we take pride in placing our patients at the center of everything we do. Our team is committed to providing personalized care that is tailored to each patient's unique needs. We understand that seeking medical attention can be a stressful experience, and we strive to create a supportive and welcoming environment where our patients can feel at ease.
We understand the importance of convenience and accessibility when it comes to healthcare. Our practice is strategically located in a prime location, easily accessible by public transport and conveniently located near ample parking facilities.
In conclusion, if you are seeking high-quality medical care in Derby, look no further than Charnwood Surgery. Our team of experienced and compassionate medical professionals are committed to providing exceptional medical care to our patients. Contact us today to book your appointment and experience the difference for yourself.
Photos of Charnwood Surgery
5 Burton Rd, Derby DE1 1TH, United Kingdom
Reviews of Charnwood Surgery
"I was at this clinic for GP registration in Jannuary. The receptionist was so rude and in a way I felt some prejudice against me. I handed in the completed NHS registration form but without any professional interation on her side. She told me that I would get the confirmation days after. I was not confortable being registered at this clinic where I was not welcome. I went straight to the Derby Family Medical Centre where I was properly received. I promply got the confirmation of the registration inclusive left there with an interview schuduled for the next week. I've been there and the staff is far more professional than the staff at the Charnwood Surgery. I returned to this clinic after being registered at Derby Family Medical Centre to cancel my registration for the GP."
"I find it difficult to put into words how frustrating this practice is. The doctors have put themselves on a pedestal and cannot be contacted by patients. They run the practice as their own personal fiefdom and don't give a dam about their patients. I honestly think they are only in the job for the ridiculously high salary. They are also very quick to refer you to a specialist (for a fee) and this no doubt bolsters their already inflated salary. I wouldn't pay them in washers. The only way to get an appointment is to stand outside the surgery at 8:00am and get face to face contact with the receptionist. Even then, they often say all the appointments have gone. When you ask for an appointment for the following day they say 'all the appointments are locked until 8:00m the following day'. Ridiculous! The reception staff asks for details of your illness which should be confidential between the doctor and patient. If you tell them this, they become abusive and hang up the phone. The practice manager is impossible to talk to on the phone and never returns calls. When I have managed to talk to her, she is condescending, boorish and does not listen. She is only ever on 'transmit mode' never 'receive'. Often when I manage to contact the practice, I cannot hear what the receptionist is saying due to the horrendous background noise of other staff laughing and joking. If this was a business in the private sector, not supported by tax payers, it wouldn't last five minutes."
"Reception staff lack any sense of personality. How is it when I have an early appointment first thing, the Dr can still be running more than half an hour behind? Ridiculous service. On a positive note.. The Dr I did see was very good in all respects."
"Impossible to make an appointment, called over 200 times (call queue only works by chance and often cuts you off once you reach no.1 in the call queue) it was regarding a possible c section infection, called from 8am when they open to be told at 8:57 (yes I have a 3 week old baby and had to spend an HOUR on the phone trying to get an appointment) only to be told there are no appointments left today. Ridiculous, what's the point? EDIT After making a complaint an appointment was made for me with a very friendly and competent ANP who discovered that I had possible complications and has moved forward with things appropriately. It's a shame it's so hard to get an appointment, but this lady made me feel very well looked after, she on her own would get 5 stars i would definitely recommend her."
"Appointment system is very bad. Receptionists are rude and they lie... my annual health check is due since September but I was not informed by them. And when I called them to book an appointment they said doctor will review your case and you will receive a text or a letter for next course of action.. I am still waiting and no response whatsoever... Not sure about their motive but seems like they do not want patients to come to the surgery and want their doctors to have an easy ride..."
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