Alvaston Medical Centre

"Terrible service from Alvaston medical centre, told one thing yesterday by staff to phone for an appointment first thing this morning as they can't prebook anything to phone up at 8am and be number 1 in the queue to be told no appointments today, but I can prebook for Monday next week after travelling back to Derby and taking a day off work due to having a medication review at this practice again to be told its a phone call and not with a Doctor. The staff and owners should be ashamed."

"I've been trying to get some test results today, the ladies on the phone were so helpful and went the extra mile to ensure I had the information I needed. This is not the first time I've had to ask the staff for additional support to seek information and they don't let me down. Super Dr Goash and the asthma nurses are fantastic too. The only negative is the busy phone lines but I expect that is unavoidable presently (winter 2022/23)"

"I remember seeing a doctor here who was very kind the receptionist was very rude and said I was shouting when I wasn’t at all others in the room said I wasn’t too . The doctor was so incredible he said I wondered why someone would react like that so I went right back over the records You have had some not very nice things happen to you. The only doctor to take initiative and put me above everyone Don’t know his name God bless him a one off literally"

"I cannot fault the practice. The phone system is excellent (call back request is the best thing they’ve ever put in place!) They are excellent with our children and any investigations I have needed have been timely and thorough. My recent support from a member of the office team have prompted me to write the review, as she went above and beyond to ensure my daughter was referred and showed me so much compassion when I was clearly in distress. When the NHS are under such strain, it is impressive to be able to deliver such care. Definitely deserving of 5 stars. Thank you"