Woolston Lodge Surgery

"Have lost my newborn daughter’s registration form twice! Massive breach of data protection. Receptionist was VERY rude saying “your not asking for much are you” as I asked if I they could call me to let me know when she is registered as she is coming up to 8 weeks and needs her immunisations. As they have lost her form twice I will be taking this further as this is very serious! Who knows what else they have lost or what data has been irresponsibly shared!"

"If you can arrange a face-to-face appointment here, you should buy a lottery ticket. It is impossible. The receptionists are abrasive, with very little compassion. I have not experienced another doctor's surgery like it. It isn't very good."

"Hopeless, one person on reception, queue out the door. Sending prescriptions to the wrong place, not taking ownership for it. Can't get an appointment with a GP for love nor money. Ring at 8am over 30 in the queue ring at 2pm the same. It was a great surgery but something if has gone dramatically wrong for it to get in such a state."

"When and if you get to see a dr good but getting to this point is disgusting! I phoned at 8.05 this morning put on hold in a que as I was number 30 in the que! One hour later I get connected the lady said she could not hear me on my landline (no problems my end I could hear her) well she did not disconnect the call and I could hear everything she was saying the lack of confidentiality was appalling I could hear her talking about one of the drs with another colleague. Eventually she did disconnect me after 15 minutes of listening to her talking. Mean while I used my mobile to call the surgery and was 19 in the que and I waited for my turn. Young girl answered and I explained what had happened in my previous call and she did not seem to understand what i was saying and said how could you know who was off sick last week!! Because I was listening to her conversation as she would not disconnect my call. 2 hours later and 2 phone calls. All on different phones I still did not get an appointment to see or speak with a dr."

"When it was Woolston Lodge Surgery and Canute Surgery the sevice was better. General concensus with everyone I know that now uses the surgery post them merging, is the quality of service is terrible. Not through fault of the staff necessarily but the bright spark that thought this merge would be somehow better for patients. To call the surgery nowadays on the one phone line and to be told you're number 28 in the queue is not unusual. Looks very modern, but clearly lacking funds on getting more staff."