Ladies Walk Surgery

"I genuinely become more disappointed the more I use this service. If you want to talk to the receptionist be prepared to wait 30 minutes at a minimum, for a GP we are talking days. If you want an admin task completed, be prepared to wait 1/2 business weeks. I am currently on day 9 at this point. Most people reading this would be sacked if they took 9 days for a admin task. It’s embarrassing. Unfortunately it’s the nearest service within 3 miles for me that were still taking people on when I was looking for a GP. On the plus side the living well partnership try to use the other sites to fill gaps if you need an emergency appointment. Try being the key word. Do better lady’s walk."

"Would give a minus number if possible.. one year here still never seen a GP.. 111 said get an urgent appointment with GP.. rang them and they said GP would call back one week later and still waiting. Guess we have different meanings to the word "urgent", let's hope the nerve damage I have doesn't get too bad by the time they bother to get back to me."

"If I could give no stars then my god I would. I have never in my life witnessed so much neglect from a GP surgery. For years my mental health has deteriorated and I have been fobbed with medication and not a single bit of help. Im they referred me to the mental health team and again they have failed to keep to their promises and my problems have gone unseen and untreated. I have just waited 3 days to speak to someone about my mental health and me feeling suicidal and again I have been fobbed off. I’ve been signed off for 6 weeks and that is it. No medication review no nothing. A telephone conversation with a doctors named Mr Hughes who asked me what I wanted them to do. I am not a doctor. I have turned to my Gp for help as I am at a loss of what to do and they ask me what I want from them. To reach out and ask for help is massive in itself but to not be heard and listened to is damn right degrading and so disheartening. It seems to be they wait for you to put a plan in place to end your life and actually see it through until you get help. My mother even got fobbed off for a year with steroid injections in her shoulder as she had pain and discomfort. Turns out a year on the pain was actually lung cancer and she died 8 months later as it spread to her brain and there was nothing anyone could do. If they investigated and put her in for scans at the beginning when she was complaining about the pain, maybe just maybe something could’ve been done. I will be escalating this further as this practice has caused nothing but stress for me and my family. I do not and would not recommend this surgery to anyone."

"I have found since Covid that this surgery have become less and less competent. I got a phone call from a nurse about my blood pressure ( she was absolutely fantastic by the way) I got sent a new prescription to go with my other blood pressure tablets. I told her about my body (full body) getting pins and needles and how my breathing is bad . She told me to ring surgery for an appointment. I received a call back from her 10 minutes later stating that I must ring surgery and make an appointment. So I rang surgery and they told me to send an e consult. I tried to send an e consult but when I put in my conditions it kept referring me to ring surgery …. So I rang surgery again and after the receptionist talked to the doctor about my condition. She told me to do an e consult I told her that I tried and it kept telling me to ring surgery and she said that I have to e consult under something else and sadly I don’t have that option when I go on the app … so everyday I am suffering and getting worse because my surgery make me feel that I’m nothing but a complainer …my husband does an e consult and gets a phone call from a doc straight away . They have responded to him with appointments and e consult but they treat me as if I’m a winger and I don’t matter so what’s the bloody point"

"Joined this practice a few weeks ago. Initially struggled to get an appointment or adequate help through the e-consult system, which in my experience is commonplace these days. However, once I brought this to their attention, I have found the GP service is good, caring and helpful. My experience of the reception staff on the four occasions I have visited, has been excellent. Also caring, and very helpful in finding solutions to any issues I was having."