Silverdale Village Surgery

"Ive been through my pregnancy and after care here, and when ive been ill never struggled to get an appointment. Lovely staff"

"Was sent here by my doctor, followed all the instructions provided for a blood test and was refused initially because I didn't have a printed copy of a blood form (essentially a bar code and a url on a page). The receptionist asked me to email it to the surgery inbox which did not work. So I was essentially refused this vital and time sensitive blood test because the surgery did not have an operational email inbox, when I suggested other solutions they refused because I was 'not one of their patients'. I followed all of the GPs instructions and once again am faced by the inconvenience of having to put my health on the line."

"Awesome! This was my paediatricians and now my Doctors. They have saved my life more than once with their quick thinking and they are brilliant. The Reception is always warm, friendly and accommodating too."

"The doctors and nurses at the practice are all lovely and helpful but it’s a shame that you can’t say the same about the receptionists. Some of them are awfully rude and disrespectful and should attend disciplinary meetings. They are rude to your face in the surgery but they are even worse on the phone."

"The staff are friendly and helpful. That's if you get to speak to them, the phone lines are a joke and just funnel you to a website that does not provide any useful information or purpose. 30 minutes on the phone to find out where my prescription was is a joke. Especially when the website which your reminded about every minute on the minute doesn't have any area where simple queries can be solve."