Oak Furnitureland

"We didn’t end up buying a sofa from here but the service we received from Leon when looking was extremely helpful. He ensured to show us lots of options and was overall very friendly :) Made us likely to come back in the future when looking again!"

"I paid for room of choice delivery for two recliner armchairs. The two boxes were too large to bring them through the front door, so the delivery drivers were updated that they could bring them in through the bifold doors at the back of the house. They left the boxes on the patio, then the next time my husband saw them was when they were back in the van and pulling away. My husband was then left to bring the boxes into the house himself and check the contents. I phoned Customer Services to give feedback on this lack of service. Richard in Customer Services said he would phone the depot, then phone me back. I never received that call back. (Fob-off number 1). I can only assume that Oak Furniture Land are not interested in both honouring what the client has paid for (in this case, delivery into the house at least) and are not interested in attempting to resolve any complaints they receive. The website doesn't give you the option to email a complaint, which is not helpful in this busy age. Since writing the review, Adam from the Resolution Centre phoned and offered a partial review. Because it was deemed that the matter had been resolved, he asked me to amend my review, stating I would hear from the finance department within 3 working days. To be fair, Adam didn't specify which working days, as 5 weeks later I'm still waiting to hear about my partial refund! (Fob-off number 2). What is the point of offering resolution to a complaint and then not honouring it? I guess they're banking on the customer amending the review straight away, so that the company still look good. To add insult to injury, the new reclining armchairs are not that comfortable. Avoid at all costs!"

"Never been to this particular shop but the furniture is awful. Don't buy a desk unless you're keen to develop postural problems and don't let anyone near your sideboard because if they graze it with a fingernail, it will be permanently scarred."

"Ordered here a few years back. Sales guy was friendly. We took delivery on time as advised by sales team. Unfortunately my desk damaged when it arrived. Oak Furniture Land sent out a repair guy who fixed it with what looked like wax. Would purchase again."

"My experience reflects previous comments. Friendly and helpful sales staff, but useless after sales. We ordered bedroom furniture, unfortunately the bedside table was damaged. The delivery driver told me that it would be reported to the company whilst on the way to the next job. I waited a whole month and had no contact, so I phoned customer services who new that it was damaged and required us to send photos (not sure why this was down to us). Today, 5-6 weeks later we took delivery of yet another damaged bedside table. Customer services called my phone but hung up after 3 rings. I have lost an afternoons work today, and I guess it will be another afternoon soon. Not great when your self employed!"