Homeward Legal

"As a first time buyer, I assumed that I needed someone like Homeward Legal to help guide me through the purchase process. My biggest piece of advice to anyone in the same boat, is DO NOT use Homeward Legal, or any other similar business. Do yourself a huge favour and just use google maps to find a local solicitor, read some reviews and contact them directly. Residential solicitors are experts in their field and know far more than Homeward Legal when it comes to the house buying process. Do the same for a surveyor if you're getting one done and you're good to go. The solicitor that Homeward Legal delegated to our case was located over 100 miles away and it quickly became apparent that they were totally useless, but by that point it was too late. Fast forward 4 months (and a whole lot of stress), on the day of exchange the solicitor called to say they were going into administration and would no longer be able to help. Thankfully they refunded our deposit that they were holding in preparation for the exchange, but deducted the cost of the searches fees (which we had already paid to Homeward Legal). They then disappeared never to be heard from again. I contacted Homeward Legal who weren't interested whatsoever and washed their hands of the whole thing pretty quickly. So that money has been lost and as far as I am concerned Homeward Legal are responsible. Just do your own due diligence and appoint a local solicitor. You don't need Homeward Legal and I assure you, it will be the best decision you make."

"Homeward Legal themselves were easy to work with. We went with them on the basis that they had good reviews - however, it is not clear that you are then passed over to another solicitors to actually complete the conveyancing work. The solicitors that we were passed on to were AWFUL. We didn't have a choice in who it was allocated to and the whole process of selling/buying a house was a complete shambles from that moment."

"If Homeward legal try to forward you on to a company called PMPL DO NOT use them. The price will look good, the service is far from it. In fairness to Homeward Legal, their customer service has been excellent but the companies they use are questionable. The first we used were Davies and Mcgraph who were slow and lacked replies so we asked to switch which was probably the worst decision I've ever made. PMPL took nearly a year on a 6 week conveyancing change of parties. We finally gave up and are now using a local conveyancer who has completed within 6 weeks. Wish I paid the extra in the first place. I repeat, do not be drawn in by the costs as you will get what you pay for and please, for your sake, check the actual company reviews first!"

"Cheap but useless. They advertised as a local solicitor but I ended up with one from the far end of the country. They changed my solicitor 3 times. The solicitor we ended up with was completely useless. I complained to homeward legal and nobody even replied"

"Terrible experience! We had a good experience with this company up until the moment we paid to instruct them and then it went downhill from there. Homeward Legal pairs you with a law firm to carry out your legal work - you do not have any say in which firm this is. We had awful issues with the law firm we were allocated so we had to cancel with them (nothing had been progressed on our case 2 months into the matter). Homeward Legal assured me on various occasions that they would get the law firm to contact me but this never happened. Homeward Legal also assured me that they would get someone from their customer service team to contact me but again this never happened. I definitely would not recommend."