Adderley Green Surgery

"Absolutely awful experience. This is not my usual practice and was sent here with my daughter for an appointment as ours was fully booked. Appointment 9.30 arrived at 9.15 everything locked up and a huge queue of people outside in the rain. Transpires no one had a set of keys to get in the building. We waited 50 minutes for someone to come and open up and then an hour for them to play catch up. No apology or anything to those soaked through to the skin. I’d heard bad things about the surgery from people but seeing it first hand I can’t believe the carnage. So a big shout out to my Gp; Dr miles at Meir health centre for providing excellent service to their patients"

"rang at 12.28 only to be told to call back at 2.30pm because they were on their break. I called before you took the break; you can't just say you're going on break when someone contacts you minutes before. a 2 hour break as well???"

"Massive shout out to Jackie at the surgery. I rang this morning and wasn’t able to get an appointment, I was advised to take in a urine sample. Feeling frustrated and not listened too, I went to the surgery. I was then met by Jackie at reception, I cannot express how amazing she was! She listened, took me seriously and even spoke to the dr on my behalf. I felt like my concerns were acknowledged and dealt with. I managed to get a telephone appointment booked in for next week and was informed that I’d have my results in a few days. I left feeling a lot better, knowing someone cared enough to actually go out of their way to speak to a dr to make sure that everything was going to be sorted, I really appreciate that! So a massive thank you to Jackie for making me feel like a person not a number! You’re a credit to the surgery."

"been with this surgery for years however since it has been taken over the standards of care are shocking and more so since the pandemic.i was diagnosed with hight blood pressure but can i get to see a doctor or prescription for my tablets is nia impossible. think carefully before choosing as your surgery.i will be looking to go else wear ASAP"

"My family & I have had more bad experiences than good with this place. It takes forever for them to answer your call and even when they do, some of the reception staff can be so impolite and defensive for no reason. Getting to the doctors' doorstep for an appointment feels like you've reached 10 Downing Street sometimes. It's a shame for the very few handful of staff that do try to do a good job."