Western Elms Surgery
317 Oxford Road, Berkshire, United Kingdom
About Western Elms Surgery
Welcome to Western Elms Surgery, located on Oxford Road in Reading, United Kingdom. As a primary care facility, our doctors and staff are committed to providing exceptional medical care to our patients. Our team of highly skilled physicians, nurses, and support staff are dedicated to serving our community's health needs.
We understand that visiting a medical facility can be a daunting experience. That's why our mission is to provide our patients with a comfortable, safe, and welcoming environment. We strive to make every interaction with our patients as positive and caring as possible, from the moment you step through our doors until the time you leave.
Our range of services includes routine check-ups, management of chronic conditions, health screenings, vaccinations, and referrals to specialists. We also offer pre-travel consultations and advice to ensure that our patients have a safe and enjoyable trip abroad. Our healthcare professionals are fully trained in the latest medical practices and are committed to staying up-to-date with the latest advancements in healthcare.
At Western Elms Surgery, we believe that access to healthcare should be easy and convenient. We offer online appointments, repeat prescriptions, and patient access to their medical records. Our facility is also wheelchair accessible and has ample parking available to make the visit as stress-free as possible.
We pride ourselves on building strong relationships with our patients and providing them with personalized care. Our goal is to make sure that our patients receive the best possible outcomes, whether it's addressing a current health issue, preventing future health problems or simply maintaining good health.
Thank you for choosing Western Elms Surgery as your healthcare provider. We look forward to serving you and your family for many years to come.
Photos of Western Elms Surgery
317 Oxford Rd, Reading RG30 1AT, United Kingdom
Opening hours of Western Elms Surgery
Monday:
08:00 - 20:00
Tuesday:
08:00 - 20:00
Wednesday:
08:00 - 18:30
Thursday:
08:00 - 18:30
Friday:
08:00 - 18:30
Saturday:
08:30 - 12:30
Sunday:
Day off
Reviews of Western Elms Surgery
"When you can get through on the phones the doctors are helpful. But the calls are awful, lines don’t open when they say they will and have just been dropped from the call after waiting 15 minutes. Transferring my son’s medical care from Scotland was horrific. 50 calls, more emails and me doing a lot of chasing. We eventually got his care moved, but more through perseverance on my part than anything else. If they could sort they’re booking system and admin out it would be a much better experience."
"The doctor is very professional and lovely. However the admin team is very slow and very non-responsive. All forms of contact is reduced to a very convoluted online contact, and responses take far too long, which tend to be a one liner response or a appointment in 2 weeks time, for a simple question. Phone calls always take 10-20 minutes in a queue. Please hire more admin or create a better system to log patient queries."
"Quite appalling, called due to 7 month old potentially having an allergy, got booked for 3 weeks down the line for a phone consultation as the only way to get a referral for a dietician is to first jump hoops with a GP. Missed the 2 calls on the day and even though I immediately called back both times, was advised I’d been “ticked off the list” and would have to wait another month for an appointment. No flexibility or understanding, I know times are hard but come on"
"Im not one to write reviews, especially as i know the pressure the nhs is facing. I am really disgusted with the service. I've phoned in today to have someone look at my 1 year old daughter as she is poorly. I've tried to explain symptoms to the receptionist, but she kept cutting me off, not wanting to listen to me and assuming that i haven't phoned in between 8 and 10. Every time i phone, the line dies without even ringing. I tried to call again at 3 pm just to be told to send a picture of my ill child. Not to mention, when i asked to see someone for an appointment for myself, i was told to phone again tomorrow between 8 and 10 if i considered my problem urgent. I wouldn't be trying to call all day if my problem was not urgent. Absolutely mortifying service, and i will be changing to another GP"
"Once you get past ( some ) of the receptionists the Doctors here are great! I've had ongoing issues for a while and every GP I have spoken to has been lovely, I've had every test possible and never been a problem or refused a test. I managed to have a face to face with my own GP Doctor Batiste and he was amazing! Listened to everything I said and and I never felt rushed, this is the reason I stay at this surgery."
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