Wokingham Medical Centre

"If I could give 0 I would. 3 receptionists, one chipping in with negative comments saying ‘can’t do that the doctor decides’. The other 2 just standing there blankly. Training needs improvement. Also was accused of being difficult and rude when I clearly wasn’t. Walked away and felt I wasn’t being listened to and had to justify booking a blood test and ecg. This is simple stuff or at least could be resolved in a simple manner. Simply pathetic and shameful."

"This doctors surgery is second to none. I understand that all GP practices are under immense pressure however last year I was extremely unwell and WMC were fantastic. The staff were friendly, understanding & supportive. You don't have to wait days for an appointment and getting through on the phone system has become much easier. Compared to the feedback I see for other surgeries, I count myself lucky to be under WMC. Very organised and well run surgery."

"Twice I have called this week, first one, there is no appointments available and I called at 8am, on hold for an hour and a bit. Told to try again the next day or see the pharmacist as they might help. They didn’t even know what I was calling for??? Pharmacist a doctor now? Went to see pharmacist yesterday, told that it might be best to talk to a doctor, I don’t friggin believe this. Another night of pain, called 8am this morning waited an hour in the queue then told straight away there was no phone or any consultations available. If I’m concerned enough, call 111 or try again Monday. How do these people sleep?"

"I’ve had to use this surgery quite a few times over this last year for my 5 year old daughter and my experience every time has been great. I’ve been able to get the doctors to give me a call back to assess her symptoms and if required they have called her in for a face to face appointment. Every appointment was pleasant - the doctors spent time looking over and discussing my daughters symptoms. My daughter felt comfortable and we didn’t feel rushed or fobbed off. For most of her illnesses the doctors provided the right course of action for her symptoms, which did improve. For others, they have/are investing time to initiate investigations/tests to find out more. They have kept in contact with me via telephone keeping me updated and seeking updates from myself on my daughters symptoms. Very happy with this service."

"It seems like they never have available appointments, can't book forward, when you go to e-consult it is just hit or miss. I have been asked what type of meds i want. Generally if you're longterm ill and with this practise you're better off diagnosing yourself or just top yourself if you're struggling with multisymptomatic depression like me. I do not feel like there is anyone taking care of me. And i feel Very sorry for receptionist with all the complaints that are obviously not her fault. Worse practise I have ever committed to."