Simon Merchant

"Not helpful in a property discharge at all. Enquiry by phone and was she was confused of what I was requesting. A discharge of a charge on a property In land registry. Would had thought a property lawyer would know. Even had to describe the forms I was asking to have fill in"

"I used Simon Merchant Property Solicitors for the sale of my property and don’t feel at all as if I had the “usual experience” of dealing with solicitors. Karen was the conveyancing assistant throughout and was incredibly responsive and helpful. My buyers solicitors made the process very long and drawn out, asking 20+ questions every couple of weeks. Karen was fantastic dealing with these queries by batting back questions that had already been asked/could be checked by them rather than creating work for me and also drafted responses before forwarding the questions onto me to check and add additional responses to specific questions. This took a lot of pressure and work off of me and I really felt like I was being provided with a caring, personal and helpful service. I’d not sold a property before so had a few extra questions for Karen, these were always answered quickly by email. I feel very lucky and grateful for the experience I had with Simon Merchant Property Solicitors and will definitely use them again and recommend their services to family and friends."

"I think it is a total waste of money to deal with this firm, unfortunately. Our purchase has not been completed, no completion date was set as the vendor could not break the property chain, however, addition to the solicitor fee, they charge you for different other costs (which are mainly administrative in nature) under the label of "preparatory work" even if there are absolutely no results (it's in their terms of services that they are entitled to charge you for all their incurring cost up to the point when the purchase fails). We are not satisfied with the overall work of Nicole (our solicitor at this firm) We do not feel that she represented our interests effectively, e.g. 2 surveyor reports showed issues with the property, which we raised to her, but apart from sending an email to the vendors' solicitor about the issues we raised and accepting their refusal to correct them, she did not do anything on our behalf (literally, the vendors' solicitor sent 1 sentence responses to all the points we raised, e.g. that the vendor refuses to do this/that. I think you would expect your solicitor to challenge this and try to act a bit more pushy way on your behalf, but nothing like this happened) We think our estate agent put much more effort in making the purchase successful (e.g. the agent tried to negotiate with the vendors on our behalf, whilst the solicitor did not do much..of course, as solicitors would get paid regardless whether the deal would go through or not. It was an expensive learning experience, next time we would go for a NO SALE NO FEE solicitor) There are better solicitors who don't charge until the completion which is fair if you're buying a property."

"Simon Merchant provided a comprehensive and clear quotation and detailed information. Karen responded very quickly to all our questions and supported us with selling our house. We’re really pleased with the service we received, would recommend and will be using again in the future."

"The Simon Merchant Team helped us buy our first home. We had heard bad things about other solicitors being really slow but we didn't have this problem at all. All the staff we spoke too were really friendly and helpful and they always kept us in the loop. Would definitely recommend."