John Radcliffe Hospital

"This is for Neuroscience Blue ward - the services we had was very unpleasant! Seems like all these “NHS heroes” thing has gone into some of these people’s heads!!! Staffs have no regard for their patients , noisy mostly at night, even thought the patient has asked if they can turn the noise down but with no regard as the loud talking and laughing continued until past midnight in most nights!! Unfriendly and laziness of some!!! Ignoring patients calls. A few are absolute rude and this male nurse(south Asian male) simply kicked his trolley towards the middle of the corridor where the patient is passing by, the patient has to quickly divert the direction of the wheelchair to avoid colliding with this man’s trolley. I felt absolute disgust seeing he’s done that!!!! YOU ARE A “DISGUST” to be part of an organisation trying to portray themselves as the “best service they offer”. Clearly this is NOT the case! The IGNORANCE and BIGOTED attitude of this man beggars belief. Your job is to serve your patients in a most dignified way not to intimidate them!!! This patient is well liked by most staff in this hospital however this man’s action is clearly a disappointment!! He needs to understand his ROLE as carer!!!!"

"Waited 7 hours in A&E with burning abdominal pain. The receptionists were more caring than the medical staff, who seem to only consist of one main nurse doing a short assessment that didn't include palpitating my area of pain or being able to look me in the eye and make basic, human-level conversation before sending me to sit back down again. Around 4 hours into my wait, the doctors themselves dried up completely. No one that came in saw anyone except this nurse or her other nursing colleague for what I assume was preliminary triage before being told to wait in reception like me. The medical team seem to be understaffed and disorganised to the point of parody. Be warned the staff here will also lie that there are "only 3 to 4 people ahead" of you, but in reality, they likely don't know who you are and just want to get rid of you. I left after 7 hours with my side still burning like a hot piece of coal and having sharp pains when I breathe in. An ambulance might be a better way of getting into this hospital."

"CMU A My husband was on the ward for several weeks during the hot weather earlier this year.. I was delighted to see how much care was given, to ensure the people cared for, were comfortable and hydrated. The atmosphere on the ward was one of a big family, a calm but keen eye on each one of the patients, with the focus on the care and comfort of each individual. I was extremely impressed., Being kept informed of my husbands progress on his request. He came home on end of life care.. the only downfall was the care put in place..( that was rectified by me later) and lack of information during the transition. I would have marked 5 but for that"

"Hospital looks nice and modern but the care my husband received while in the neuroscience ward was awful. He was left with no food, water, or pain medication for hours, and also no way of communicating as he is deaf, and no-one tried to arrange someone who could do sign language for him. There was no explanation as to why he was nil by mouth and the communication was terrible both between my husband and the nursing staff and the nursing staff and other members of staff at the hospital. There were a few really good staff including the three staff from ENT who attended his MRI scan, a lovely nurse who got him some food from the restaurant when he was finally allowed to eat, and the day time receptionist who tried to find some information for me, but that was overshadowed by the experience as a whole. The atmosphere of the place was uncaring and unprofessional especially at night."

"Amazing work by wonderful people. I wish we didn’t have to visit here at all but as we do we’re immensely grateful to the staff and the work they carry out here. ‘Thank you’ seems inadequate. The design of the building’s inside makes it feel spacious but not imposing with lots of bright colours and displays. Even the automated cleaning robots are decorated. There are plenty of people starting to give guidance on how to get where you need to go. There’s Pret A Manger and W H Smiths downstairs. On the first floor, there’s a more homely café run by volunteers offering bacon butties and a great cup of tea."