Brookvale Convenience Store

"Seen lots of negative reviews on here but personally I've never had an issue. Been in a few times to either purchase something small or collect packages - the person behind the counter spent a fair bit of time verifying my parcel/ I am who I say I am, but personally I think this is a good thing so not anyone can walk in and falsely obtain my delivery. Happy with the service."

"Very rude, obnoxious and patronising staff. Won't be having any business from me. Avoid, especially if you are trying to do anything regarding posting parcels."

"Violent Indian man. The old Indian grumpy man that’s in the till is very violent especially towards women. Had many times seen h harassed lady parcel deliverer and lady customers. He is rude. Police complaints have been made. Soon will visit his store to have a nice chat with him and see if he behaves to men the same way. There is this girl as well I believe it’s his niece she is the same as him. Ignore the store as the customers are normally druggies. If police do nothing the community will."

"Avoid at all costs. Extremely rude and violent customer service. Went there to return an Amazon parcel. The man that was staying at the till became very abusive when I told him I was there to return a parcel. Started shouting at me for no reason, told me to “Not come to his store with that”. I said that I’ve got an email with a QR code to return the package through Hermes-no box or printer required and he asked me “Where does it say that?”. So I’ve got into my emails to show him, while he was continually shouting at me: “TELL ME. TELL ME WHERE DOES IT SAY THAT?? TELL ME”. Anyway, I told him that there’s no need to be rude and he could’ve told me that the store doesn’t offer this service. Left without returning the parcel and traumatised."

"There seem to be a lot of bad reviews here talking about rudeness but I use this shop fairly regularly and have never had any issues. It's a normal corner shop yaknow you go in get your bits pay and you're on your way. The thing that makes it stand out is that it is open earlier and later than the other local shops."