Asda Burton on Trent Superstore Orchard Street, Burton upon Trent, Burton-on-trent DE14 3TN

"Absolutely awful service,first time for home delivery with Asda normally Tesco,thought we would give them a try waited till 10pm no delivery,contacted store couldn't understand the person on the line but stated couldn't get hold of the driver and suggested to cancel the order as the driver doesn't have a mobile,talk about customer service absolutely non,in this day and age can't even get a simple delivery right. Other supermarket's take your phone number incase they can't find you,so now complete shopping list for £180 has to be refunded,this must be the worse service we have ever received. As per your reply our order number is as follows. 5782360000665 Update 18th Jan Still no refund,and a reply from the Supermarket,did we expect a reply Well not really,but what is annoying is that our funds have still not been refunded,very quick to remove from our account most other supermarket's take the payment out on delivery or day after just in case of any problems, absolutely appalling way to treat a customer. ..................Tasha................. It would be an idea that you contact the store direct as they have our details email etc from the order,we cannot find a communication on Facebook there seems to be a few so do we randomly pick one or are you going to provide a link. Eventually a refund has been processed,no communication from the store,well there's a surprise. Ended up ordering from Tesco same amount of items and the bonus of having a club card made shopping cheaper. Also Congratulations to them as they found our address and kept us updated with a very polite happy delivery driver who was on time as promised."

"pretty good and a semi-decent George clothing range. At times the queues get really long so I tend to shop using the self scan app."

"It's a lovely place to do shopping but they don't sell single bottle 0.5 L still water except at the exit ( next to Customer Service ) where the sandwiches are."

"Majorly busy its always so busy not got the widest range of food. Definitely no real choice in clothes for men massive range for women and children. Have also stopped stocking 1pint milk cartons."

"The store has a decent range of George clothing and homeware, along with what you would expect from a supermarket. There are only a few staffed tills, the majority are self-scan or using the scanner as you shop. This makes it faffy if you want to get the free parking, as you face a long queue at a manned till, or possibly have to queue at customer services. When I visited today (Saturday morning, 10.30am, early october) the parking payment machines outside the store were out of action - one officially, and the other had a coin jammed into the card reader slot, so I couldn't pay by card. I had to walk over to the payment machines in the Octagon centre to be able to pay for my parking - not a disaster but inconvenient."