Ruby Nails Spa & Beauty

"Awful service they are rude treat you like a doll and charge you the price they want by looking at you!If I didn’t ask they wouldn’t even activate the massage chair or even ask me if I wanted it! Worst pedicure I ever had and more expensive than any other saloon! Also they don’t take cards only cash so they can pay the taxes they want! Thieves! I will never go back!"

"Absolutely worst nail salon I’ve ever been to. Came today to get a full set & received wonky, uneven and unequal length nails. After having my nails filed down I was asked to wash my hands so they can continue with painting. I looked down at my hands in despair, a three year old could have done a better job. I told the man that was doing my nails that the nails on my right and left hands were completely different shape and length - to which he responded that it was because ‘my natural finger shapes are different’. Absolutely laughable excuse, considering they managed to get them to look somewhat similar after I refused to accept their current state. He sent me on to another woman to fix them, who was constantly rolling her eyes at me and being so rough that she actually cut my skin. WORST PLACE EVER. If there was an apocalypse that wiped out every nail salon bar Rubys, I still would not return. I am baffled as to how this place is still open. Horrible nails and horrible staff."

"We are regular customers for the eyebrow services. Went in today for eyebrow waxing and threading with the younger eyebrow lady. (From the previous comments she is the rude looking one). Came out with a large scratch on my forehead which definitely wasn’t there before . We questioned the lady (because we believe it is extremely obvious it has come from the thread scratching the skin). The lady denied it and said it is an healed mark as it has already dried. We tried to explain that’s not how scratches work. She then started shouting and swearing at us in front of the customers, and then even tried to get another customer involved which is absolutely shocking. If she had just been honest and said it was a mistake this would have been fine. The other 2 ladies are excellent and friendly but avoid this women. Extremely disappointing and absolutely shocking and nasty behaviour, we couldn’t believe this and had made us deeply upset. It has made my daughter extremely self conscious."

"100% worst nail shop in Reading. I have been coming here for at least 7 years now and never had an issue. However in the last 3 months I have been, it has turned awful. Staff are rude, abrupt and hostile. They don’t care about the quality of the service they provide nor their customers. Even though the prices are cheap, it’s not worth the treatment you will receive whilst visiting this shop. Your appointment will be rushed, meaning the job is not done properly. The last time I had a full set of acrylics here, they came off within 2 weeks. During my last visit, a customer was on her lunch break and was asking how long the wait would be. A member of staff stated it would be at least 10 minutes. 15 minutes went past, so the customer asked again - the members of staff began to mimic the customer “oh how long I’ve been waiting for 15 minutes” and making fun of the customer. The customer consolidated in me and told me how upset she was, so when I was seen by the person doing my nails, they were so rude and aggressive to me! Not only that, completely rushed my appointment and gave me chipped nails. I will never return here ever again, and I hope a lot of people stop coming to this place because it’s cheap! Spend more money elsewhere and get what you pay for and good service, because this place is not it."

"Save your money, mental health and sanity... Been coming here for some time now due to their competitive prices, but never again. The gates of hell would have better customer service! They are continuously are rude and treat you like a second class citizen. Very hostile and arrogant. Also their card machine is always “broken”. Very clear they are avoiding to pay their taxes…. The south asian ladies who do the threading are absolutely LOVELY and kind. They are too good for this place. But the rest of them are god awful. I would give some advice to management but honestly she is the problem! So just pay the extra money and go somewhere else. There are so many other places in the area who will give your far better service."