Currys,

Burton upon Trent, Burton-on-trent DE14 2WG

"Went in store today to pick up a Huawei smartwatch. After waiting one hour for the staff to find the keys of the cabinet, the guy said that the one in offer was the white one and not the gold one when the gold one was on display on top of the label that had the offer on top. Currys is usually good but this one is a mess. Won't visit here again. Just went home to order the item from Amazon for a cheaper price."

"I popped in here with my son on Christmas eve to purchase an Xbox series x. Getting somebody's attention was the first task, 15 minutes of wondering around looking for sales. Then to be pointed towards a young lady who was also wondering around, no uniform, no name tag. Nothing to identify her as staff. She fetched us the xbox then took us over to the counter. Here she proceeded to try and force me into buying product protection insurance. Telling me, " it's included." Obviously knowing its not and an additional monthly fee I didn't fall for this and pulled her up on it immediately. So, overall. Avoid. You will get ignored, then upsold insurance you probably don't want or need. I'll stick to Amazon in future."

"It is really difficult to find a member of staff to help you with queries. On a number of occasions, staff come out of the back in pairs. Another niggly habit they have is on click and collect items. They quickly take your order details and say they will collect it from the back but I have found myself loitering around the shop for ages waiting. When I follow up with member of staff and tell them I've been waiting for a while, then miraculously I get my item. I appreciate everyone is busy but the service is shockingly slow"

"Very knowledgeable members of staff. Made the visit enjoyable."

"Friendly staff who were happy to help and answer any questions we had. The staff also seemed knowledgeable about the items they had. There is a lift for people with disabilities who cannot use the stairs to access the second level of the store. Plenty of parking outside and disabled parking is also available. They also offer a pull up service if you're purchasing large items and are happy to help load into your vehicle if required."