Magnet Kitchens

"Not good at all. Won't travel 20 miles. Miss even virtual appointments or leave a voicemail you can't hear. Communication is very poor. No Magnet kitchen thanks"

"Needed help in relation to a particular post installation problem and found the Reading store manageress, Ms.Dipika Patnayek most helpful, courteous and friendly. P. K. Chakraverty. MBE Caversham. Reading"

"It was a nightmare experience post sales. I placed kitchen order in summer 2021 to be delievered in Dec 2021 (loads of lead time!!). I started getting "kitchen ready" emails from Magnet in October to clear the payment which I did. And after that the nightmare started!!. Magnet delivered part of the kitchen on the committed date and just left a note that some units/items were missing. I contacted the Reading store and they were also shocked as they were not informed about this part delivery and kept on wondering what to do next. Apparently, their delivery team doesn't tell anyone if they aren't able to complete the order and store team (which was short-staffed) is left hanging. After a number of chasers to store, 2nd part arrived after a month and parts continue to arrive after 2-3 months leading me to re-plan, re-schedule and re-pay the fitter. This delayed my home project by months. Worst part was lack of ownership by anyone to resolve the issue and keep the customer informed. New store manager (Dipika) explained about shortage of staff and why no one was able to call me on what was happening with the delayed/missing order. unacceptable!! Also, any missing part even though as small as handles comes to their store which could easily be posted to your home. So you have to go to their store to pick it every time. They know how to make customer's life difficult!! Giving 2 stars for new manager who tried to explain the situation. Earlier guy Dan was just elusive."

"Clean and tidy showroom. Friendly and helpful staff - not too pushy. Have only given 4 out of 5 as I do not know how their prices compare as yet. Will revisit and update to 5 if we go ahead with their quote."

"Very friendly and helpful manager. What was once a low-end range of poorly made kitchen furniture is now a top quality selection of well-made cabinets and extras. Very pleasantly surprised. And the prices are pretty good too."