Clarks

"We bought a pair of shoes for my son to wear to school. They were an adult formal office-shoe and developed a fault after one term's use. The store manager offered to replace them without quibble and advised on a more suitable style for 'playground use' - advice which we heeded. Well done Clarks, a reminder why we've been brand-loyal for school shoes this past ten years."

"Usual end of summer holiday busyness ahead of new term, but seen to efficiently and shoes were in stock."

"Not enough staff to man the store on weekends! I had to wait a long time just to collect my order which was purchased o line."

"The lady on Saturday 11th of December was not helpful at all. I liked a pair of shoes,on sale, she said they did not have the size I asked for in store. I asked was it available online, she said "No" , I asked her again if she could check , she again said " No" without even checking on her pad. I went outside the store, checked Clarks website and the same shoes had plenty of sizes available online and on sale. Very unhelpful and unprofessional member of staff! She should offer an alternative to check online, not me asking twice and again no resolution! Will not be going to this store again!"

"I was not looking forward to picking up my online order today due to poor customer care in past. Despite the presence of three staff, I waited for over 10 minutes to be served. Then a woman working there gave me my online order and told me to wait again about a defective shoe return. After another 10 minutes, to keep it short, I was incredibly rudely dealt with by the same woman who said a return was not possible, which is fine, but to be kept waiting for so long for something that took less than a minute and the shocking rudeness towards customers, is unacceptable."