Flannels Southampton SO15 1QE

"Today i went to Southampton store, trying buy a present for my wife for san valentines day. I bought some shoes here, and one of your staff after double check the size of the shoes given to me. I back home with the present for my wife ,but she realized that the size was wrong, i went back to the store to change the size but unfortunately they didn't have the correct size in stock, the manager just said if i would like to get a refund, without bothering about my issue. Just wondering why you have so unprofessional staff working there, when you selling very expensive clothing and accessories. Today i had the most embarrassing experience ever ,for myself, because i didn't have present for my wife and also for your company that definitely doesn't care about customer service !! Definitely i will never came back on your store !!"

"Arrived on a Wednesday evening to have a look around, was stopped from entering the store at 19:42 despite their opening times stating they are open until 20:00, asked to talk to the store manager, she told me at 19:43 all the tills had closed despite the store being busy with customers, so that was clearly a lie. I said I just wanted a quick 5 minute look and they still said no. I said do they always close 20 mins early they said yes, so why advertise open until 20:00 when it’s actually 19:40."

"It has a good selection of high end products! Some sizes might be missing so you will have to order them online, there is always a cost even if you are ordering to deliver to the shop! Cost with sending it back too! Although pay attention the staff working in Southampton might not always be aware of all the cost involved and they might just say something along the lines of ‘we can order a different size in for you…’ which was misleading at the time as I felt it would have been free but it wasn’t!"

"Ordered a bag. Paid £10 for next day delivery, for it to be left in the middle of my drive and be stolen. Then to be told it isn’t flannels responsibility. Awful service as a person who spent a lot in flannels was strongly recommended not to trust!!!!"

"Wow! A little bit of London in Southampton? A large premium level store with all the top quality brand names you would expect to see… Christian Louboutin, Hugo Boss, Paul Smith, Vivian Westwood, Canada Goose, to name but a few. Clothing, footwear and a beauty/makeup section. Prices are obviously at the top end. (I saw a pair of trainers for over £700!) Plenty of helpful staff and security! It felt comfortable to be able to walk around and just look. Yes it is expensive but if your budget allows it then splash out."