Ashbourne Day Nurseries at Pineham 1 Dragonfly Way, Upton, Northampton NN4 9EH

"My daughter has been going since she was about 1. Now she's getting close to 2 and obviously more mobile and inquisitive. Naturally she will have accidents/trips/slips/falls etc. But I'd expect staff to exercise all due diligence to help avoid those where possible. She had her first fall and bump to her head 1 month ago. Staff made us aware quickly. Monitored her after. It wasn't a big deal aside from a small bump on her head. Today I received a voicemail from staff 45 mins after the incident, (as they couldn't get hold of mum), the call was that she merely had a bump on her lip after a fall. But when she was seen by her mum, her bump turned into a cut in which she had a small amount of blood drip on her clothes, and her nose is swelling up. Looks more she went a couple rounds of boxing. It's my understanding that there were 2 staff members in her room, and 4 toddlers (when my wife went in). I'd give the benefit of doubt if all 4 kids were scattered about when my daughter fell. But staff stated that she surrounded by all the kids, and may have been pushed off a rocking horse. They're toddlers at the end of the day and don't know any better, but both staff should have been observant enough to manage 4 toddlers in close proximity to one another. I started off angry due to the amount of swelling because the people I trust to look after my child have failed, in my opinion. But, now I'm disappointed and feel let down, in the lack of transparency, and the lack of awareness from the staff watching the kids. The vagueness in my voicemail makes me believe they were either not paying attention, or hiding something. On a personal level, the staff do seem pleasant, and my daughter appears to have a positive relationship with a number of them. The manager had a good chat with various parents and explained how they were going to be moving forward. They have implemented some good changes, such as allowing parents to enter the nursery rooms to collect kids. In general, my daughter has looked forward to going nursery. She is excited everytime we drop her off, and usually in good spirits when we collect her. The cooks are obviously good, as she regularly eats her lunch, despite being picky with food at times. I don't normally leave reviews, but these seem to have more impact nowadays, so hopefully other parents can read this and get a more informed opinion on the nursery."