West Wood Club

"I absolutely love this gym, the staff are so very helpful, especially all of the staff on reception. Dealt with a manager named Jake who was incredibly helpful and I really enjoyed my experience because of him and the receptionist working that day. I know the spa is delayed but we’re all human so maybe there was an issue with construction or something. All in all, a great club, due in large part to Gavin Willis who works in membership and wears amazing pink shirts!"

"Nice gym good classes. Particularly like the boxing area. Only problem is the water slide in pool is never open for the kids. They say they need 3 lifeguards but since joining 4 months ago my kids have never been able to use it as never lifeguards on and we use it at peak time Saturday. they should just pay the extra days wages instead of cheaping out in my opinion."

"The facilities are great and I joined solely because they have tennis courts indoors so I can play during winter months. But it is impossible to reach them on the phone to book a court. You can only book 2 days in advance so basically need to call them a few times a week. In average I have to call at least 15 times before I get someone on the line and chances are the courts have already been all booked out for the evening hours. For the price you would expect they have an app for booking purposes or at least that they'd be reachable without having to call all day to get someone on the phone."

"A very very big Westwood Club. Also very easy to reach with all the public transport options. There's a bunch of buses that serve the area and a dart station about a 7 minute walk from the gym. The gym has many facilities. It has a very big weight room, a spin room, a boxing ring, a ladies gym, indoor tennis courts, massive changing rooms and a huge 50 meter pool. The pool has a lot of lanes so it's not a problem to get a lane when class are on and they are very spacious too. They should definitely invest in having some deep lanes, about 2 meters or deeper. Unfortunately, there was no spa room/area when I went (about 3 weeks ago). Showers also aren't very warm. They have lukewarm water. Apart from that, a very good gym to workout at."

"Really badly run, customer service is a disgrace. Joined a year ago and within two weeks the spa was closed and still hasn’t opened, then they increase my membership when I haven’t got to use the full facilities. I emailed, spoke to manangers and no one has gotten back to me , instead they cancel my membership when I never asked them to instead of answering my query over the price increase. I just got back a one line answer and nothing I asked in the email was addressed. Then I went to use my card and it wouldn’t work, when I asked why they had cancelled my membership I was told that Jane from the office said It was because didn’t write back ?? I was Actually in shock, it’s disgraceful how a nice gym is ran and no one ever gets back to. I’ve spoke to a manager twice and still nothing. I like the gym but if you have an issue , good luck trying to sort it out. I can see A lot of people have the same problems. Still no spa area and then they decide to increase the membership and advertise how much the spa is costing them , its so unfair and a disgraceful way to run an expensive gym. We are all paying for this spa that’s not open because how dear it is, but still I’ve never got to use it. How does that make sense?? Seems like they spent too much money on it and the members have to foot the bill."