Premier Flowers 1-4-2023 1-7 Saint Stephens Road, Norwich NR1 3SP

"Ordered flowers a week before the birthday. Didn’t arrive. No contact. Promised a refund. Never came. Communication has completely stopped. Avoid avoid avoid."

"Ordered flowers and chocolates a few days ago for delivery to my Mother yesterday from Margaret Emms, as I have done for several Christmases now without problems. This year however, no flowers and chocolates delivered, no-one picking up 'phone, nor any answer to e-mails - does anyone know if they've gone out of business, if so, why is their web-site still operating and taking money? Update: Another day passes, still with no-one picking up phone or answering e-mails - if they have taken my money and not delivered anything is this theft? Update 2: Still no communication whatsoever, although flowers finally delivered 1 day late and still no sign of the chocolates we paid for at the same time. Update 3: Flowers and chocolates delivered, although separately and late - major problem is lack of / delayed communication from shop - I understand that there has been a change of ownership and staff will now answer phones in the mornings - will be interesting to see how the reviews develop over the coming months."

"*AVOID AT ALL COSTS* If I could give this place zero stars I would I placed an order for flowers early Thursday morning to collect from the store at 9am Friday. The order all went through and I recieved a confirmation email. Come Friday, I arrived at the store at 9, to find a sign on the door telling me they were closed for a few days but that you could still order online. I tried ringing their number multiple times, even leaving a couple of voicemails asking them to contact me back as how can I collect flowers from a closed store. These were supposed to be to celebrate a co-worker passing an important evaluation, and not only did I give up at about 10am from the store (after no answer from any of the times I tried to phone or from my messages), so that I was very late to work, but I also had no flowers! Come to the following Monday after complete radio silence from them, they emailed me midday Monday stating ' we had/have a delivery here that was supposed to be collect but was not' essentially accusing me that it was my fault for not picking them up when I had very clearly tried everything in my power to do so! Clearly they didn't even bother or care to listen to any of the voicemails and messages I left them and instead emailed me acting like this was my fault! I am beyond angry at this shop for their appauling customer service and warn anyone thinking about using this shop to not bother! Fingers crossed I hear back from them and at least get my money refunded. Stay away! EDIT: In light of the response, there was absolutely no information about opening times on the shop door, just that they were closed as shown in the picture"

"Very disappointed. Ordered a floral tribute for my husbands grave, paid £50 and got 5 roses! Very poor quality utterly disgusted. Margaret Emms you should be ashamed of such a floral tribute (if that's what you can call it). Will definitely not recommend or use again. Tried calling but no answer poor customer service too."

"Unfortunately a very disappointing experience, may be better outside lockdown. I ordered a bouquet online and selected delivery for Monday, they didn’t arrive although I had still been charged. After contacting Margaret Emms I was advised they were shut due to covid (no mention of this on their website or when placing my order) and that my order would be delivered on Thursday. They were delivered but looked nothing like the pictures online and instead like something you’d get from the supermarket. I contacted them again about this and was advised their stock was limited due to covid, again no mention of this on their website and no apology on either occasions."