Boots Pharmacy

"Was waiting 40 mins to pick up my prescription when there was only three people in front of me. Ridiculous"

"I arrived with a family member who was having a severe allergic reaction due to ingesting peanuts by accident. Instead of getting an epipen immediately as per protocol as this was clearly an emergency, to administer onsite, the pharmacist proceeded to argue that she can't give me one. When I told her that I am a HCP too and know of cases like this that ended with death, she made me pay over £120 for the epipen. I was in the shop for about 5 to 6 minutes before I got the epipen. Absolutely horrendous conduct for a pharmacy."

"Disgusting treatment by staff! Staff are beyond rude and the woman who served my husband today should have no business in any form of customer service. My daughter was running a slight fever so I sent my husband to buy Calpol for infants or anything with paracetamol in syrup form. The pharmacist told him that what he's asking doesn't exist and they don't have it in store. She sold him some dry cough syrup that I have no use for not to mention that it was full of sugars that my daughter is not allowed to have as it was advised by our GP, so I sent him back with a picture of what I need taken off the boots website! It was Calpol for infants goes from 2 months up to 6 years and it literally has paracetamol written on the box. The woman was clearly just being mean for no reason. I will make sure to file an official complaint too. This was abysmal!!!!"

"I wish I could give minus stars. Literally the slowest service I’ve ever experienced at a pharmacy. Ridiculous waits."

"I'm giving 5 stars only because of Jackie (I hope I got her name right). I'm not saying that other staff is "bad". Jackie is just extremely helpful and friendly, when sometimes when dealing with other people in this pharmacy you may feel like an intruder."