CARE Fertility Northampton

"Even though communication and admin hasn't always been straightforward (difficult to reach by phone as often through to voicemail, no or slow responses to emails, delays in medication because of an admin fault, wasn't able to pay through the portal), the lovely staff during my treatment from the ward nurse to the anesthesia doctor and everyone around really made up for it, therefore a very easy 5 stars. Straight after the procedure I was informed of the results and the same afternoon I was informed of the freezing results. The lovely staff really made this a less stressful experience."

"I think they should be called don’t care first , massively over priced , you are just a number not viewed as a person this place is a money making machine that is all"

"Me and my husband have been going through ICSI cycle, very caring, very lovely staff. They really do care for you. We are so grateful to everyone at the clinic."

"They care by both name and nature. I changed clinics after having both a failed fresh and frozen IVF cycle and CARE used this info to help shape my cycle with them. Online portal is so good to keep on track with everything and submit paperwork. Helps speed up the process etc. The support and medications I were advised were very well explained and tailored exactly to myself and my partners needs. I really appreciate the clinics’ expertise, and they were very vigilant in doing an early egg collection as they could see signs of OSS after only a few days of stimming. I only had one cycle with CARE, but it resulted in 10 blastocysts and one transferred resulting in my daughter born this March. I am so pleased with this clinic. My results were never as good at my prior clinic (3 blastocysts) and I am so thankful I will only need to go through frozen cycles if we choose to expand our family in the future."

"Unfortunately due to the sensitive nature of treatment I do not feel comfortable leaving my name, however I will also be informing the clinic of my concerns. The treatment was undertaken at Care Fertility Northampton. I do not know what we were expecting, however an impersonalised and fast rolling service is not what we had in mind. I felt as if I was just another statistic to the clinic. We were an older couple so therefore statistically we had a lower chance of conceiving. I felt this played a major factor in the way our treatment was undertaken. This may not be the clinic for older persons wanting to be parents. Phone calls took a long time to be answered although I give them credit they did return the calls on the day. I felt I was on a conveyor belt. There was no time for discussion. No emotional support from staff and no time to feel nervous. The saddest part was as someone who had the condition vaginismus, this was totally ignored and invasive examinations were undertaken without any pain relief or time to relax. Just another person on the conveyor belt."