Luton Sexual Health Service
Luton, United Kingdom
About Luton Sexual Health Service
Welcome to the Luton Sexual Health Service! Our establishment is dedicated to providing comprehensive sexual health services that prioritize the health and wellbeing of our clients. Conveniently located at the Community Hub on the first floor of Arndale House in the heart of Luton, we strive to make accessing health care services as easy and accessible as possible.
Our health services cater to all individuals who may need help with their sexual health, regardless of their sexual orientation or gender identity. We offer a wide range of services, including free and confidential testing for STIs (sexually transmitted infections), contraception advice and provision, pregnancy screening and advice, and referrals for specialized care when necessary.
Our team of qualified health professionals is dedicated to providing clients with a safe and welcoming environment where they can receive the care they need without fear of judgement. At Luton Sexual Health Service, we value confidentiality and privacy, and we ensure that all information shared with us is kept strictly confidential.
In addition to our health services, we also serve as a point of interest for the community. We host workshops and events throughout the year to educate individuals about sexual health and promote healthy sexual behavior. Our institution strives to provide a space where individuals can come together to learn, grow, and connect.
We welcome anyone and everyone to visit us at our location in Luton, or to access our services via telephone or web for those who prefer a more discreet option. Our goal is to empower individuals to take charge of their sexual health, and we look forward to working with you to achieve this goal.
Photos of Luton Sexual Health Service
Community Hub, First Floor, Arndale House The Mall, Luton LU1 2LJ, United Kingdom
Opening hours of Luton Sexual Health Service
Monday:
09:00 - 19:00
Tuesday:
09:00 - 17:00
Wednesday:
09:00 - 17:00
Thursday:
09:00 - 19:00
Friday:
09:00 - 13:30
Saturday:
09:00 - 13:30
Sunday:
Day off
Reviews of Luton Sexual Health Service
"Continuously disappointing, all the 1 star reviews are true. I was number 1 for almost 10mins to be told i have to wait 10 days for a phone consultation this is after being told yesterday i should call first thing in the morning for an appointment. I called first thing, the phone didn’t even ring. When i called again later in the day, the call dropped as a waited, i called back immediately to have my issue delayed for a further 10 days. If you’re in need these are not the people to call. I called another service straight after closer to where i work in London. I will be having a phone consultation sometime today. My call was answered in 3mins and the lady i spoke to was very helpful. This service is so poor it’s heartbreaking, especially when thinking of young people who can’t do what I’ve done."
"Why it’s so hard to book an appointment? Time slots aren’t available online. You need make a call, then when you call you’ll be waiting for hours long. Terrible service."
"I don’t understand how it’s so difficult just to get through. A number of times I’ve called through at opening, been number 2 or 3 in the que and simple not had my call picked up. After an hour hung up to call through again to be number 5, that number decreases rapidly, then I’m no1 again for an age, for the call to then go into engaged tone. I don’t think these calls are getting answered, people are just giving up! How is this fair for those who ONLY can receive service here because our GP’s no longer do them. If you know there is the demand, accommodate for that and answer the phones!"
"Mary at reception needs retraining. Cold and uncaring shouldn’t be the first point of call at a clinic. The phone system needs updating. I called using two phones. The first was on hold for an hour with no answer the second got answered in 20mins so the que system does not work. Totally unfair."
"I was lucky to get a slot for an initial telephone consultation within a few days and while the call was 40 minutes late (reason for one less star), when the call came through I felt that it was thorough and gave me all the information I needed to make an informed decision. At the clinic, I was seen on time and my appointment was conducted quickly and professionally. The staff who saw me were really accommodating and friendly and put me completely at ease. I brought my baby with me who woke during my appointment and cried and the staff were so lovely and were happy for me to take some time to settle the baby. The air conditioning during this heat wave was a plus too!"
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