Queens Park Surgery

"We moved from Ampthill to Bedford a year ago. I have nothing but praise for this practice. The reception staff are always very helpful and pleasant. The doctors and the pharmacy are very on the ball and so good at their jobs. We actually feel cared for which I is a fantastic change from our last doctors surgery."

"They never pick their call , I am on call wait since 2 HOURS , not the first time, I literally have to go to the surgery to make an appointment and have seen how the call keeps ringing while receptionists are chatting and making tea for themselves, the surgery needs to hire someone efficient and kick out the grumpy receptionists bring bad name to the surgery."

"They never reply to the call at 8 o' clock to take an appointment. They drop the line. For elders it can be very difficult to go in person at 8 to take the appointment."

"I would just like to say a few words about how I’ve been treated at your surgery. I have never felt so humiliated in my life. I was at the surgery yesterday while I had left my 5 month old baby at home (me assuming it will be a quick visit to the doctors). I had to wait for so long, that wasn’t even the sad part. I was ignored 5 times as I kept saying “excuse me” and none of the receptionist gave their attention, but as soon someone else walked in they were immediately attended. I am not one to complain, have never but I felt so hurt and very very disappointed. I wasn’t going to bring this up but I think I have to because I am continuously being targeted, maybe because I’m Asian. When I was pregnant I was treated so badly by the staff members, they would not call me for checkups with the midwife, not check my health or my baby’s and it was just so hard. Even the midwife working there was appalled by their behaviour. They come across rude and condescending and I have to say this is the worst place you can attended where you are being treated for your health, it puts you down mentally. Im so disappointed and hurt and to top it all off while I’m going through postpartum."

"This is an excellent GP practice. The reception team is always friendly and very helpful in my experience. The nurse I met when I registered was nice and reassuring. Every doctor I've seen have been fantastic, they knew exactly when a situation is urgent and were capable of diagnosing hard to spot illness. Words are not enough to say how much I appreciate this GP practice."