The Village Medical Centre,

Kingswood Way, Bedford MK40 4GH, United Kingdom

"This organisation is now at rock bottom, today I tried to make an on line doctor's appointment for a telephone consultation, today 27th Feb. the system showed no appointments available till 14th March, I was told that I could only make on the day @ 7.30am. This centre is not "patient friendly""

"Very poor customer service, the receptionist was so rude and needs proper training. Called 8am for an appointment, reserved my position for a call back, only to be told no more appointments for the day to call back tomorrow. She said it was my choice for choosing a call back in a rude way. I had to tell her she was been rude and you don’t talk to patients like that, her response was I should stop shouting and she dropped the call. A very poor practice to attend."

"Since the change of ownership I feel the practice has really improved. Yes, like many practices you do have to ring at 8am on the day to be seen the same day, but I have nearly always been able to get appointments for my sons and myself that way. The queue call back service is a brilliant idea. Have had one bad experience with a locum but otherwise the doctors and nurses have all been friendly, reassuring and thorough and the receptionists are positive and work hard"

"I been trying to book an appointment for my son who has had stomach pains and vomiting for days. Kept phoning at 8am for appointment. Waiting on phone for nearvan hour each time to be told no appointments and I should phone at 8 am if I wanted one ...I did...I WAS ON HOLD FOR AN HOUR!! I ask to book an appointment for later in in month ( 7th Dec today) they said nothing available. I asked if I could book for next month. They said No!! We don't open bookings until end of month?! What am I to do. No help at all. She than she just said if gets worst contact 111 or go to A &E... Why can't I get a doctor's appointment but can book a dental appointment for 6 months later or get my dog a vet appointment?? I don't use it much but when I do the service is terrible from the reception. No help what so ever"

"In a world full of negativity at the moment, I thought I had to write in to say what an asset to the medical centre Nurse Jackie Williams is. Despite all the changes of ownership, covid and staff changes, she has been a "constant" throughout. She always welcomes me with a happy positive attitude and her knowledge and skill set is appreciated. From someone who had a phobia of needles I can say that she has changed my perception to giving blood. She is caring and reassuring and actually listens to her patients, which seems rare these days. I hope she remains with the Great Denham Medical Centre as she is a credit to the team."