Vets4Pets - Norwich

"The hardest day as a pet owner is the day you reach that awful decision to finally say goodbye. I didn't get any sleep the night before contacting vets4pets and was very anxious about what might happen. The person I spoke to on the phone was so kind, she made me an appointment straight away and said that they would be ready for me. I didn't have to wait at all to be called through where my cat and I were treated with the utmost respect throughout by both the vet and nurse. We haven't lived here very long but have had very good treatment with each of our pets here and this experience was no different. Goodbye dear Rosie"

"We were really impressed with the service we received. Everyone involved with our dog’s spaying procedure were absolutely brilliant and very professional. Whilst our dog was at the vets, we were kept updated on a regular basis. They were very thorough explaining the aftercare and have answered our questions about our dogs aftercare very efficiently and effectively. Rob the vet who performed the spay did a great job and we are very appreciative. Overall, we are very satisfied with the care our dog Honey received."

"We had to have our beloved dog put to sleep last week, (17 years old) The staff at Vets4Pets were amazing, let us spend long as we wanted with Benny before he was put to rest. Rob was truly amazing and compassionate. Would highly recommend."

"Very good staff. Nice clean environment. Plenty of seating. The surgery is located upstairs in Pets at home but there is a lift so disabled access is not a problem. The downside is that it's extremely expensive. We took our cat there with an eye problem. For the vet to have a 5 minute look and do a blood test it was £183.00. I'm dreading the thought that our cat might need an operation."

"All staff were friendly, welcoming and knowledgeable. My cat had wet herself in her carrier and reception staff immediately found a nurse who offered to clean the carrier up, which they did. We came for a sit and wait appointment as the issue was an unforeseen emergency. We only had to wait an hour, despite it being extended busy. I have since telephoned as I was worried about how the cat’s abcess was looking. I asked if I could email photos as I didn’t want to put the cat through another vet trip if it wasn’t needed. I was emailed a response quickly, with plentiful advice from the vet who had seen the cat, which saved me time and money. Vets4Pets is giving me great service for my three dogs and many cats. I would highly recommend them to anyone looking for a vet. I only wish we had transferred our animals to them sooner, rather than waiting for several major concerns to arise with our previous vet. I cannot praise the vets, nurses and reception staff enough."