About Cozy Pet
Welcome to Cozy Pet, your one-stop destination for everything related to pet care and more! We are a brick and mortar establishment located in the heart of the beautiful city of Norwich, set against the stunning backdrop of the Norfolk countryside. Our pet store is conveniently situated at Norwich Rd, Norwich NR9 5SH, which is easily accessible by both public and private transport.
Our store is a real point of interest for pet lovers, as we offer a wide range of pet supplies, as well as a variety of services to pamper your furry friends. Whether you're a proud dog owner, cat lover, bird enthusiast, or have any other type of pet, we've got you covered. Our extensive range of products includes pet food, toys, grooming tools, bedding, litter boxes, and much more. You can be sure that all the products on our shelves meet the highest standards of quality and have been selected with love and care.
At Cozy Pet, we pride ourselves on providing exceptional customer service. Our staff is knowledgeable, friendly and always ready to help. We understand that pets are an important part of your family and we treat them as such. That's why we offer a range of services like pet grooming, boarding, and veterinary care in collaboration with local pet care specialists. You can rest assured that your pets are in safe hands with us.
Our store is designed to make shopping for pet supplies a fun and interactive experience. We have created a welcoming atmosphere where you and your pets can feel at ease. We often hold events and workshops, and offer regular discounts and promotions to give you even more reasons to visit us.
So come on down to Cozy Pet and let us be your partner in caring for your beloved pets. We promise you won't be disappointed!
Photos of Cozy Pet
Norwich Rd, Norwich NR9 5SH, United Kingdom
Opening hours of Cozy Pet
Monday:
09:00 - 17:00
Tuesday:
09:00 - 17:00
Wednesday:
09:00 - 17:00
Thursday:
09:00 - 17:00
Friday:
09:00 - 17:00
Saturday:
Day off
Sunday:
Day off
Reviews of Cozy Pet
"My wife purchased a Cozy Pets 36 inch dog cage via a well known supplier as we decided our dog needed a bigger cage. When it arrived it seemed a little flimsy and the panels did not sit together very well. We also noted how thin the wire was compared with our old tried and trusted cage. Our dog is a small dog, not particularly active, but it is young, and it is used to cages. The dog spent one night in the cage and we came down to find he had bent the bottom of the end door inwards by around 2 inches. We let the dog out by the side door, and straightened the other door as best we could. We popped out for 30 mins (again with the dog in the cage) and when we returned the bars were all bent, the door pulled in again and this time some of the welds holding the bars had come away leaving sharp ends protruding into the cage. Very Dangerous indeed! The cage was obviously not fit for purpose, being dangerous and unusable after less than 2 days use. We contacted Cozy Pets who couldn't have been more rude and condescending. Telling us it was our misuse and they would not accept responsibility for their poor workmanship. We are still trying to get a refund and will keep trying, but I would recommend that no one should consider this company to be a supplier of quality pet products. If you value your pets, avoid Cozy Pets like the plague!"
"Awful customer service and the rats fit through the bars in the cage. Its sold as suitable for rats but its definitely not and the cage came with no screws to put it together... i would be ashamed to be apart of this business in anyway"
"This has to be one of the worst customer service experiences ever. I ordered a cage, which arrived damaged. I still tried to build it, following the instructions. Wood panels came scuffed, and sharp aluminium rails weren't cut properly - smaller bars were even too large to fit. I emailed asking for help, and all I was told was "you are supposed to assemble it without screwing the screws in". I wrote back and asked which piece of furniture ever requires being held together by hands, without screwing it in until the end? Not to mention the instructions themselves literally told me to screw them in as I went along. After many back and forth emails, they never resolved the issue. She never apologised once for what had happened and had consistently told me I had done it wrong. For some reason she also asked for numerous photos of the defective panels, and never did anything with them - simply ignored me. I don't know how vendors like this are still allowed to sell and take people's money - but they need to be avoided and shut down at once."
"I have a few products from this company....the RC01, RC02 and my most recent purchase, the RC03. I am beyond happy with the quality of the cages, customer Service, and speed of delivery. I am registered blind and managed to assemble each cage every time without any assistance, within about 30 minutes."
"Super friendly owner. Great selection of cages at very reasonable prices. I really cannot fault them at all. As you can see, I have *lots* of animals. Luckily, I can buy good cages and equipment to suit almost every one of them at prices which won't bankrupt me. I can't praise them highly enough, and I am hard to please."
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