Jones the Furnishers Limited

"We bought a sofa from another major retailer and after waiting several months it arrived and had 5 different manufacturing faults. After a couple of months of emails and phone calls to the major retailer, we were at a loss as to what to do next. We went to Jones to ask advice. They were extremely helpful and we finally got our money back. We then ordered a different sofa from Jones which was delivered today. We dealt with Darren and Derek who went above and beyond to help us. Their customer service was outstanding and we would highly recommend them and Jones the Furnishers. Jim and his colleague who delivered the sofa were excellent and a credit to Jones."

"We recently purchased a sofa, armchair and footstool from Jones the Furnishers. Derek and Ian were most helpful throughout the process, we highly recommend this company."

"Excellent service received from Jones so far. We dealt with Derek & Eddie and they made a great double act. They were both very thorough with checking and double checking as we had many aspects to our order. We were very pleased with the price and wouldn’t hesitate to use them again. Extremely polite and friendly and happy to use a local family business"

"Whilst Jones the Furnishers might not be situated on a prime retail park in a modern building, their quality products and professionalism should not be under-estimated - and certainly a worthwhile visit. We visited their showroom today and received a friendly welcome, with the greeting encouraging us to browse and that their help was available if needed. During our browsing we did approach Derek who answered all our questions and gave advice without being over-bearing - certainly a refreshing change from most salespersons. We selected a couple of sofas that met our requirements and again approached Derek to work out costings, which he did quickly, again without pressure. We were glad to place an order for a couple of Parker Knoll sofas and now look forward to receiving a call to arrange delivery in a couple of months. The slogan on their receipt couldn't be more accurate 'we hope to give you satisfaction which you expect from a family business where personal service is still important'."

"My wife and I recently brought a chair and a three seater sofa from the store. We were greeted by Derek on our first visit, he talked us through the different choices we had but put no pressure on us to buy anything. he was very helpful, kind and really couldn’t do enough to help us with our purchase. Having received our furniture which we love we felt it necessary to recommend Jones the Furnishers to anyone who likes to receive good quality furniture and excellent customer service."