ScS - Sofas, Flooring & Furniture

"My initial review was excellent service in store when buying a new sofa. I never received my sofa due to the property I was buying falling through at the last minute, which meant I had no where to store it. I placed the order at the beginning of Feb, was quoted 11 weeks. Was told its not due for another 2 months. Tried to cancel over 3 weeks ago after several phone calls finally cancelled. I was told I would be receiving my refund last week did not happen, had to call again. ScS kept £650 of the sale as it's in their policy. This included a quarter of everything on the final bill. Greedy company. I wish I had read the reviews first. I wouldn't even give them 1 star."

"We paid upfront for two sofas on 10 September 2022. Three months later, it's the 10 December and there is still no sign of them being delivered to us anytime soon. They are well over a month late. Delivery has been delayed on 4 separate occasions. No one at ScS is able to tell me where they are or when they will be delivered. I don't like leaving bad reviews, but it's my last resort at actually trying to get a response out of them following numerous emails and phone calls from me. I understand delays can happen, but customer support is shockingly bad at dealing with them. I've been promised a call back on 3 separate occasions over the past weeks, including today. No one has ever called me back. No one is responding to my emails. No one offers any solution or even tries, the response is always 'we can't contact the vendors who have your sofas so we have no information to give you' As far as I am concerned, I purchased from ScS, who according to the spiel make everything, so that is not really an acceptable excuse and I don't understand the point of a customer support team who don't know anything so can't provide support nor do anything to actually help customers. It's impossible to escalate anything, when I asked for a copy of their complaints procedure I was told it wàs a generic customer email address. I'm left hundreds of pounds out of pocket due to ScS. I've had to pay to move my old sofa to my new house due to their delays. I've now lost a sale of my old sofa too because of yet more delays. ScS refused to cover these costs, or offer any alternative or help. I'm so disappointed that I fell for the sales spiel in store. We were assured 2 months was plenty of notice for delivery to coincide for our house move (we moved over 3 weeks ago). ScS Northampton are happy to take your money, but seemingly unable to deliver the goods you've paid for within the agreed timescales, unwilling to offer any alternative or solution and never contact you when they say they will. Avoid."

"Really lovely non pushy staff. They listen to what you want and help. Amy was wonderful sales lady. Found an excellent bargain on a sisl Italian leather with a power recliner. Looked at many other sofa shops, SCS could not be matched Very happy customers. Would will use them again."

"I'd rate zero if I could for the carpet sale and after care from store. We got told that "the customer is not always right" when we questioned being charged by the sub contracted carpet fitter for something we were told was free. The store argued and we rude to us when we contacted them about our concern at having to find almost £400 in a matter of hours. We were charged for grippers and told to remove ours to be told by the fitter they didn't need to be removed in the first place. There was no explanation at purchase about fitting being charged on the day and that we have to get rid of all rubbish after fitting. The sales person said that he would go back in and remove our carpet even though we paid for it in full. We also checked with him that everything was paid for in full including fitting to be told it was. We had to remove and dispose of our old carpets. Neither the sales person or manager wanted to help us or listen to our concern. We will never use SCS again. We are waiting to gear back from customer services to make a full complaint. It's such a shame because we had a sofa from them at the same time and the sales woman was amazing and I couldn't fault her. There was care taken when our sofa was delivered."