Sunway Holidays

"I was about to book a holiday with these for 3 weeks to orlando, but after reading all the comments I think I will hold off. The main reason is the woman Cathy who doesn't seem to listen to her customers complaints but rather start with an apology and then proceed to tell them how wrong they are. Some of the comments were appalling particularly for a manager of customer service. There's a few I could point out, one about a complaint about the standard of a hotel and lack of kids club, which she said somebody she knew stayed there at the same time and had no problem. The woman's clearly gossiping and trying to make customers out to be liars. I would be afraid if I booked with a place like this to have to ultimately have a disastrous holiday and have to complain to her. Another story with aerlingus not changing flights and a holiday to Paris. Why bother going through these when the bigger companies like airlines have more power and give you a better chance when booked directly with them. Or simply book it separately. Scammers, only there to make money from you"

"Absolutely amazing trip to Lapland, so well organised, lots to do, fab hotel and food, not to mention the elves Binky and Elfo who kept the kids entertained non stop. Wish I had a quarter of their energy, they were top class. Thanks guys, and thank you Sunway for the trip of a lifetime. Highly recommend❤️"

"Had an amazing consultation with a lovely lady named Lisa. She was so accommodating, patient and extremely professional. She answered every question and was so helpful. Due to her kind and caring manner my brother booked an amazing package holiday. I would highly recommend using this service as i was so nervous booking online but Lisa put me at ease as id never used online bookings before"

"Why didn't I read the reviews first . In shock today to learn that sunway took almost two thousand euro off me and never actually paid Ethaid for my flights which I booked In January. And paid for I full in July. Was told today there are no flights for me as I had asked for an upgrade of my accommodation last week( for the 3rd time) and there was a small balance outstanding. But it had nothing to do with my flight my flights were paid I full on time. I'm absolutely shocked disgusted and devastated I don't know what to say to my son. We waited years for this holiday. Im ashamed of Sunway holidays its a disgrace and I will be taking this alot further. I can guarantee that. Terrible service from start to finish. Go elsewhere. Still no response from them at all !"

"We always book with sunway . They are amazing to deal with . Everything organised perfectly .I have dealt with one lovely lady the last 3 holidays I've booked with them her name is Lisa Kate. Lisa is wonderful so friendly and so very helpful. We will definitely continue booking our holidays with Sunway Travel ."