Halfords Autocentre Telford (Retail Park)

"Both Halford engineers who conducted the delivery/repairs were very efficient and professional."

"Got a phone call as my car Failed it’s MOT because the passenger door wouldn’t open. Furthermore they would have to ‘break the door board’ to fix the issue which would incur a cost. Everything else passed. I have no problem with my car failing a safety inspection after all its for my own protection. However I have never witnessed this fault before. So I drove back to the garage and tried the door. It opened. I told the manager who responded with a terse “it failed at the point of inspection pal”. Again, no problem with that. So I asked if they could retest it as it seems to be working. “Can’t do that pal as we are prepping it for the service (booked MOT and Service). I told him I’d make that a little easier and cancelled the service. I asked again when it would be retested as I’d like to be here to observe the faulty door first hand. The manager didn’t look up from his computer and said “if I have someone spare I’ll get them to have a look but I’m not giving you a time pal”. I asked if I could challenge the MOT and he said “yes, look it up online. No one’s ever done it so I don’t know much about it”. I asked for the number of customer services. A short phone call later to explain my frustrations and one of the technicians went to my car, tested the handles locked, tested them unlocked and said “yep… I’ll issue you your MOT now sir”. Why it took a phone call to customer services to get them to perform basic customer service in store is beyond me. They’ve lost the sale of a service and the lifetime value of a customer all because of one managers utter disregard for simple customer service."

"I would never consider going anywhere else. Professional staff, excellent manager. I can leave my car knowing exactly what work is being done and confident in the knowledge it will be respected and looked after. Well done, keep up the good work !"

"Paid for MOT, failed (no problem I understand cars fail) was then quoted £311 to remove a locking whee nut, replace a lower control arm ball joint and align a headlight!!!! I was even informed by the guy on the desk the total work will take less than an hour to complete. For everyone’s reference this is on a 2008 Mazda 2 not a brand new, expensive car. Booked in with a local, reputable garage for another MOT and complete all work. Less than £150 all in! How do you get away with it?! I appreciate things don’t come for free especially not these days but the inflated prices just because it is an MOT failure and them/ you knowing fine well people will pay so they can drive their car is a joke! As a bonus one of the guys in the workshop itself looked at me like I’d just punched his kid when I asked where was best to give in my key when I first arrived. For reference this is the only bad review I’ve ever given any business, ever. Absolute joke."

"Arrived at alloyed time. Reception staff were excellent & I left 25 minutes later. Excellent service. This is the second time I have used Halfords & would not now consider using another tyre fitting company."